Black screen

[hubertj77981602]

Hello,

I used the new release of Photoshop and now, when I open a project (.psd) or an image (.jpg), very often (98 %) I have a black windows.

The "calques" contain the image.

I don't understand !

Can you help me ?

Regards.

Hubert Jost

[Sahil.Chawla]

Hi Hubertj,

Could you please let us know which version Photoshop are you using & on which operating system are you working on?

Also, please try unchecking "Use Graphics Processor" by going to Edit > Preferences > Performance then relaunch Photoshop and let us know if it helps.

Regards,

Sahil

[hubertj77981602]

Hello,

I used Photoshop release 19.0 and windows 10.0 (screen copy in attachement) .

Use Graphics Processor are not checking.

Regards.

Hubert Jost

De : c.pfaffenbichler

Envoyé : mardi 21 novembre 2017 16:57

À : Hubert Jost <hubert-jost@outlook.com>

Objet : Reply marked as helpful on Black screen

Black screen

c.pfaffenbichler<https://forums.adobe.com/people/c.pfaffenbichler?et=watches.email.outcome> marked Sahil.Chawla<https://forums.adobe.com/people/Sahil.Chawla?et=watches.email.outcome>'s reply on Black screen<https://forums.adobe.com/thread/2409544?et=watches.email.outcome> as helpful. View the full reply<https://forums.adobe.com/message/9987412?et=watches.email.outcome#9987412>

[Sahil.Chawla]

Thank you for sharing the information, could you please let us know which Graphics Processor is installed in your system?

[hubertj77981602]

Hello,

My graphics card is :

• AMD Radeao R7 M440

• Inter® GD Graphics 620

Regards

Hubert jost

De : Sahil.Chawla

Envoyé : jeudi 23 novembre 2017 20:09

À : Hubert Jost <hubert-jost@outlook.com>

Objet : Black screen

Black screen

created by Sahil.Chawla<https://forums.adobe.com/people/Sahil.Chawla> in Photoshop General Discussion - View the full discussion<https://forums.adobe.com/message/9993560#9993560>