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thervnkings
thervnkings
Participant
August 28, 2018
Answered

Black Screen?

  • August 28, 2018
  • 1 reply
  • 2181 views

Once again it seems, Photoshop is acting up. Whenever I open the software I'm met with a black screen. I can't open files or create new ones, so Photoshop is pretty much useless. Essentially, if I can't sort the problem I'll have to cancel my subscription which is massive pain as I'm reliant on the software to create my webcomics etc.

Operating system:  Windows 10 Home 64

Processor: Intel Core i7-8550U

Graphics Processor: NVIDIA GeForce 940MX

RAM: 8 GB DDR4-2400 SDRAM

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64

This topic has been closed for replies.
Correct answer

Hi

Your system has dual GPU's both an Nvidia 940MX and an on board Intel GPU, this kind of setup in known to cause issues with Photoshop

Take a look here especially sections 7 and 8

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Also have you tried resetting Photoshop preferences

1 reply

A
Anonymous
Correct answer
August 28, 2018

Hi

Your system has dual GPU's both an Nvidia 940MX and an on board Intel GPU, this kind of setup in known to cause issues with Photoshop

Take a look here especially sections 7 and 8

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Also have you tried resetting Photoshop preferences

    C
    Christophe09
    Participant
    May 21, 2021

    Literally just had this problem and your suggestion worked. Thank you 😊

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