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bigdogmurphy
bigdogmurphy
Known Participant
March 14, 2024
Question

Blank Library Panel in PS.

  • March 14, 2024
  • 3 replies
  • 694 views

I cannot open libraries in Photoshop CC . The panel shows but is black and blank!!  It is very annoying having to delete CC and reinstall, which by the quit solving the issue!  Any suggestions?

    This topic has been closed for replies.

    3 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    March 22, 2024

    I had the same issue on a 2012 Mac Mini running macOS Mojave 10.14.6 with Photoshop 2021 (ps ver 22.5.9)

     

    What i did was Sign out from with the Adobe Creative Cloud Application, opened Photoshop 2021 and Signed in from there.

    Then the Libraries panel started working.

     

     

     

    bigdogmurphy
    bigdogmurphyAuthor
    Known Participant
    March 23, 2024
    Still no "Libraries", but at least I did get the "something Went Wrong..."
    error message.



    Michael Murphy


    "To be yourself in a world that is constantly trying to

    make you something else, is the greatest accomplishment."

    - Ralph Waldo Emerson
    L
    Lumigraphics
    Legend
    March 14, 2024

    Why happens when you log into the website?

    bigdogmurphy
    bigdogmurphyAuthor
    Known Participant
    March 22, 2024

    I have no issues logging into the website. When using Photoshop 2021 and clicking to show the libraries panel, there is no error message, just a blank, black panel.  I have reset Preferences twice, and the issue still exists.

    B
    Community Expert
    Ben MCommunity Expert
    Community Expert
    March 22, 2024
    quote

    I have no issues logging into the website. When using Photoshop 2021 and clicking to show the libraries panel, there is no error message, just a blank, black panel.  I have reset Preferences twice, and the issue still exists.


    By @bigdogmurphy

     

    Is 2021 the latest version that is compatible with your computer? If not, you could try upgrading to a later version to see if that resolves your issue. Although I will caution that Adobe only allows installations of the current version and one prior so you would not be able to roll back that far if you upgrade.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 14, 2024

    Check to make sure your CC Desktop App is updated. No reason to uninstall/resinstall to resolve. Try resetting preferences first - https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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