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Mara0D44
Mara0D44
Participant
July 17, 2022
Question

Blue screen

  • July 17, 2022
  • 2 replies
  • 256 views

Hello everyone . Hope someone can help me with my issue. Every time I work in Photoshop, I get a blue screen. I read everything in community regarding this topic. I have updated all my drivers, and graphics processor is off. What I notice blue screen happens when I try to use clone stump tool. Please help.

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2 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
July 17, 2022

Do you get a message with the blue screen? An application cannot completrely crash a modern operating system (OS). However an application can call a driver which in turn can crash the OS. The error message might point to which driver is causing the issue. The other thing that can crash the OS is fault memory, but that is likely to cause issues with other applications not just Photoshop.

 

Dave

    Mara0D44
    Mara0D44Author
    Participant
    July 18, 2022

    Dave, thank you fro your response

    Here is what blue screen says

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    July 17, 2022

    Which version of Photoshop and OS?
    How much RAM and spare hard disk capacity do you have?

    Have you tried unticking "Use Graphics Processor" under the Performance tab in Photoshop preferences?

    Have you tried resetting the Photoshop preferences found under the General tab in Photoshop preferences (then closing and reopening the application)?

    Mara0D44
    Mara0D44Author
    Participant
    July 18, 2022

    Thank you for your response.

    1. Photoshop 23.4.1

    Windows 10

    1. RAM 16.0 GB (15.7 GB usable)

    Local disk C 953GB

    1. Yes, Graphics Processor is off
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