blue screened

Question

got blue screened while trying to export a jpg with minor adjustments from camera raw. event id 41, source kernel power. no idea why and idk if itll happen again but i  know wanna why and if theres anything i can do to stop it from happening again. my computers not the issue i have 16gb ram, a 4050 and an i7 and ive been using photoshop forever never had this problem but never used camera raw to edit a jpg tho so not sure if i did something wrong.

Sameer K · Answer

Hey, @cole gaming a37551120moyj. Welcome to the Photoshop Community. For now, I've moved this post to discussions. More info is required to help you figure this out. I've checked for crash reports but couldn't find any reports submitted by your account. Please submit the crash reports to us: https://adobe.ly/48ISSiy

Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

I've dealt with Error 41, and in my case, my PSU failed. Also, a bluescreen crash (BSOD) is almost always related to Hardware, a driver, or OS failure. Try doing stress tests and benchmarks on the machine to test and verify stability.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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