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ryan_steele_mcginnis
Participant
January 29, 2024
Question

Bluetooth Mouse Lag when using Photoshop & Lightroom

  • January 29, 2024
  • 4 replies
  • 805 views

I've been having issues lately with my bluetooth mouse freezing whenever Photoshop or Lightroom are open. My laptop touchpad mouse works fine, but my bluetooth mouse periodically stops working for a few seconds - only if Photoshop or Lightroom are open. 

I've tried disconnecting and reconnecting my bluetooth mouse as well as uninstalling and reinstalling the apps, with no fix. I'm unsure how these apps could be affecting bluetooth connectivity. Has anyone ran into this issue before? 

Thanks.

    4 replies

    C
    Cyril Mocine
    Participant
    September 14, 2024

    Got a new Buetooth mouse and immediately ran into the same freeze/stutter problem on my Widows 10 machine when Photoshop or Illustrator are open.   I do not have Norton.  I followed other advice and disabled technology previews.  I tried blocking Adobe apps' send and receive internet access in my firewall. Nothing worked.
    But I did find a solution - at least in my case - I plugged in another USB mouse into a USB port.

    This removed the Bluetooth mouse stutter. Now I can use either mouse - or both with two hands, which is a bit trippy...

    M
    my cc
    Inspiring
    May 18, 2025

    Some months later: does this problem still exists? Maybe I have the same, and maybe only in Adobe (Creative Suite) applications, e.g. at the moment Indesign and Acrobat (latest versions, Windows 11).

    "My problem" with my bluetooth mouse from Logitech has/describes this user, too: https://superuser.com/questions/1734161/mouse-click-fails-and-only-ctrl-alt-del-brings-back-the-functionality

     

    If your problem occurs: can you please try hiting ctrl-alt-del and then Escape to "relive" the mouse?

     

    Thanks for your feedback! 

    mycc

     

    F
    fletchcase
    Participant
    May 19, 2025

    I resolved the issue by going back several versions in Lightroom (I'm just photographer and actually prefer the non-AI versions of Lightroom from years past) and this immediately resolved the bluetooth lag.  Until then, I was fixing the problem by using a wired plug-in mouse.  It's definately an Adobe issue, not windows related.  When I had lightroom open it would impact the mouse performance and when closed the lagging issue would imediately resolve.

    W
    wai_918
    Participant
    August 14, 2024

    Hi,
    I had the same bluetooth mouse disconnecting when Photoshop opens. It turned out to be a Norton Antivirus issue, I let Norton use their software drivers on the bluetooth mouse. After re-installing the original drivers that came with my laptop mouse (WiFi and Bluetooth), the mouse is back to normal in Photoshop.
    Hope this helps.

    T
    tmacgowan
    Participant
    May 6, 2024

    I have the same problem, repeatable on a MX Master 2 and Master 3. Touchpad and wired USB mouse are fine. 

     

    This is really infuriating. 

    T
    tmacgowan
    Participant
    May 12, 2024

    Just to update, I've tried uninstalling all CC apps and reinstalling with the latest versions. No success. 

    F
    fletchcase
    Participant
    April 16, 2024

    I've had the exact same issue, arising around the same time (beginning of this year).  Bluetooth mouse extremely laggy and looses connection only when Lightroom is open.  As soon as I close Lightroom, the problem disappears. 

     

    I've tried working with their tech support but was not able to find a solution.  Did you find a remedy, Ryan?

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