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I recently bought a new Windows 11 computer and updated my Photoshop. Everything was working just fine, but now whenever I use brushes or even the eraser half the screen becomes black whever I move the mouse. I tried doing a screenshot to show what it looks like, but it didnt pick up the black area.
I had the most recent one which was 24.41 and downgraded to the version before that thinking it might be a version bug, but it still did that. Any help is appreciated.
Ram 12gm
Stoarge 512gb
Windows 11
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Hi @theresag74383876 first - this is GPU related - RAM and storage do not matter. Make sure you have run all updates on your graphics card.
If that does not resolve - try both of these in order, relaunching PS and testing after each:
If still no improvement go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.
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Unfortunately, that still didn't help.
Here is a link for a video of the issues I am having.
https://streamable.com/z395ir
Adobe Photoshop Version: 24.3.0 20230316.r.376 37b4b38 x64
Number of Launches: 22
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1555
System architecture: Intel CPU Family:6, Model:12, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 1114 MHz
Built-in memory: 12098 MB
Free memory: 7742 MB
Memory available to Photoshop: 8654 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.4
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.0.24
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) UHD Graphics
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 6,878 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread
[5 ms]
Start RunAllAPIs
[5 ms]
"D:\AdobePrograms\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=850558931 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64
[4144 ms]
Start sniffer 2023-04-29 11:48:48
# Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64
D:\AdobePrograms\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=850558931 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64
{656 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics index=0)
# devices: 1
Device 0
Name: Intel(R) UHD Graphics
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 6,878 MB
VRAM: 536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 6,342 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-07-05 000000.000000-000
Driver age: 9 months
Driver version: 31.0.101.1999
Supports UMA: SUPPORTED
D3D-ID: 20081
End platform native
{907 ms}
{907 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics Gen11 index=0)
# devices: 1
Device 0
Name: Intel(R) HD Graphics Gen11
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 536 MB
VRAM: 536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 6,342 MB
API version: 4.6 (4.6.0 - Build 31.0.101.1999)
Device version: 4.6 (4.6.0 - Build 31.0.101.1999)
Vendor name: INTEL
Driver date: 2022-07-05 000000.000000-000
Driver age: 9 months
Driver version: 31.0.101.1999
GLSL version: 4.60 (4.60 - Build 31.0.101.1999)
End platform OpenGL
{1035 ms}
{1035 ms}
Start platform OpenCL
# displays: 0
# devices: 1
Device 0
Name: Intel(R) HD Graphics Gen11
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 3,435 MB
VRAM: 3,435 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 25 GB / s
Compute score: 217.079
Device name string: Intel(R) HD Graphics Gen11
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{4010 ms}
Exit code kExitNormal
End sniffer 2023-04-29 11:48:52
[kStatusNormal, kExitNormal]
[4144 ms]
Finish RunAllAPIs
[859627 ms]
Start GetSnifferResult
[859628 ms]
Finish GetSnifferResult
------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040385340189578740
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off
Application folder: D:\AdobePrograms\Adobe Photoshop 2023\
Temporary file path: C:\Users\tgonz\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 465.7G, 148.4G free
Required Plugins folder: D:\AdobePrograms\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: D:\AdobePrograms\Adobe Photoshop 2023\Plug-ins\
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713
AdobeXMP.dll Adobe XMP Core 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPFiles.dll Adobe XMP Files 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPScript.dll Adobe XMP Script 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AGM.dll AGM 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/02/18-12:18:34 79.78f7814 79.78f7814
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
BIBUtils.dll BIBUtils 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.5.2-1-11944b3
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/02/06-19:10:37 79.02b25b1 79.02b25b1
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll MicrosoftĀ® WindowsĀ® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/02/16-16:16:44 79.52a7d42 79.52a7d42
onnxruntime.dll MicrosoftĀ® WindowsĀ® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.3
PSViews.dll Adobe Photoshop 2023 24.3
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.099073f 79.099073f
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.5.2-1-11944b3
UPIC 2.6.0
Required plugins:
Accented Edges 24.3 - from the file āFilter Gallery.8bfā
Adaptive Wide Angle 24.3 - from the file āAdaptive Wide Angle.8bfā
Angled Strokes 24.3 - from the file āFilter Gallery.8bfā
Average 24.3 - from the file āAverage.8bfā
Bas Relief 24.3 - from the file āFilter Gallery.8bfā
BMP 24.3 - from the file āStandard MultiPlugin.8bfā
Camera Raw 15.3 - from the file āCamera Raw.8biā
Camera Raw Filter 15.3 - from the file āCamera Raw.8biā
Chalk && Charcoal 24.3 - from the file āFilter Gallery.8bfā
Charcoal 24.3 - from the file āFilter Gallery.8bfā
Chrome 24.3 - from the file āFilter Gallery.8bfā
Cineon 24.3 - from the file āCineon.8biā
Clouds 24.3 - from the file āClouds.8bfā
Color Halftone 24.3 - from the file āStandard MultiPlugin.8bfā
Colored Pencil 24.3 - from the file āFilter Gallery.8bfā
ContĆ© Crayon 24.3 - from the file āFilter Gallery.8bfā
Craquelure 24.3 - from the file āFilter Gallery.8bfā
Crop and Straighten Photos 24.3 - from the file āCropPhotosAuto.8liā
Crop and Straighten Photos Filter 24.3 - from the file āStandard MultiPlugin.8bfā
Crosshatch 24.3 - from the file āFilter Gallery.8bfā
Crystallize 24.3 - from the file āStandard MultiPlugin.8bfā
Cutout 24.3 - from the file āFilter Gallery.8bfā
Dark Strokes 24.3 - from the file āFilter Gallery.8bfā
De-Interlace 24.3 - from the file āStandard MultiPlugin.8bfā
Dicom 24.3 - from the file āDicom.8biā
Difference Clouds 24.3 - from the file āClouds.8bfā
Diffuse Glow 24.3 - from the file āFilter Gallery.8bfā
Displace 24.3 - from the file āStandard MultiPlugin.8bfā
Dry Brush 24.3 - from the file āFilter Gallery.8bfā
Entropy 24.3 - from the file āstatistics.8baā
Export Color Lookup Tables 24.3 - from the file āExport3DLUT.8beā
Extrude 24.3 - from the file āStandard MultiPlugin.8bfā
FastCore Routines 24.3 - from the file āFastCore.8bxā
Fibers 24.3 - from the file āStandard MultiPlugin.8bfā
Film Grain 24.3 - from the file āFilter Gallery.8bfā
Filter Gallery 24.3 - from the file āFilter Gallery.8bfā
Fresco 24.3 - from the file āFilter Gallery.8bfā
Glass 24.3 - from the file āFilter Gallery.8bfā
Glowing Edges 24.3 - from the file āFilter Gallery.8bfā
Grain 24.3 - from the file āFilter Gallery.8bfā
Graphic Pen 24.3 - from the file āFilter Gallery.8bfā
Halftone Pattern 24.3 - from the file āFilter Gallery.8bfā
Halide Bottlenecks 24.3 - from the file āHalideBottlenecks.8bxā
HDRMergeUI 24.3 - from the file āHDRMergeUI.8bfā
HSB/HSL 24.3 - from the file āStandard MultiPlugin.8bfā
IFF Format 24.3 - from the file āStandard MultiPlugin.8bfā
IGES 24.3 - from the file āU3D.8biā
Ink Outlines 24.3 - from the file āFilter Gallery.8bfā
JPEG 2000 24.3 - from the file āJPEG2000.8biā
Kurtosis 24.3 - from the file āstatistics.8baā
Lens Blur 24.3 - from the file āLens Blur.8bfā
Lens Correction 24.3 - from the file āLens Correction.8bfā
Lens Flare 24.3 - from the file āStandard MultiPlugin.8bfā
Liquify 24.3 - from the file āLiquify.8bfā
Matlab Operation 24.3 - from the file āChannelPort.8bfā
Maximum 24.3 - from the file āstatistics.8baā
Mean 24.3 - from the file āstatistics.8baā
Measurement Core 24.3 - from the file āMeasurementCore.8meā
Median 24.3 - from the file āstatistics.8baā
Mezzotint 24.3 - from the file āStandard MultiPlugin.8bfā
Minimum 24.3 - from the file āstatistics.8baā
MMXCore Routines 24.3 - from the file āMMXCore.8bxā
Mosaic Tiles 24.3 - from the file āFilter Gallery.8bfā
Multiprocessor Support 24.3 - from the file āMultiProcessor Support.8bxā
Neon Glow 24.3 - from the file āFilter Gallery.8bfā
Note Paper 24.3 - from the file āFilter Gallery.8bfā
NTSC Colors 24.3 - from the file āNTSC Colors.8bfā
Ocean Ripple 24.3 - from the file āFilter Gallery.8bfā
OpenEXR 24.3 - from the file āStandard MultiPlugin.8bfā
Paint Daubs 24.3 - from the file āFilter Gallery.8bfā
Palette Knife 24.3 - from the file āFilter Gallery.8bfā
Patchwork 24.3 - from the file āFilter Gallery.8bfā
Paths to Illustrator 24.3 - from the file āStandard MultiPlugin.8bfā
PCX 24.3 - from the file āPCX.8biā
Photocopy 24.3 - from the file āFilter Gallery.8bfā
Picture Package Filter 24.3 - from the file āChannelPort.8bfā
Pinch 24.3 - from the file āStandard MultiPlugin.8bfā
Pixar 24.3 - from the file āPixar.8biā
Plaster 24.3 - from the file āFilter Gallery.8bfā
Plastic Wrap 24.3 - from the file āFilter Gallery.8bfā
Pointillize 24.3 - from the file āStandard MultiPlugin.8bfā
Polar Coordinates 24.3 - from the file āStandard MultiPlugin.8bfā
Portable Bit Map 24.3 - from the file āPBM.8biā
Poster Edges 24.3 - from the file āFilter Gallery.8bfā
PRC 24.3 - from the file āU3D.8biā
Radial Blur 24.3 - from the file āStandard MultiPlugin.8bfā
Radiance 24.3 - from the file āRadiance.8biā
Range 24.3 - from the file āstatistics.8baā
Render Color Lookup Grid 24.3 - from the file āExport3DLUT.8beā
Reticulation 24.3 - from the file āFilter Gallery.8bfā
Ripple 24.3 - from the file āStandard MultiPlugin.8bfā
Rough Pastels 24.3 - from the file āFilter Gallery.8bfā
Save for Web 24.3 - from the file āSave for Web.8beā
ScriptingSupport 24.3 - from the file āScriptingSupport.8liā
Shear 24.3 - from the file āStandard MultiPlugin.8bfā
Skewness 24.3 - from the file āstatistics.8baā
Smart Blur 24.3 - from the file āStandard MultiPlugin.8bfā
Smudge Stick 24.3 - from the file āFilter Gallery.8bfā
Solarize 24.3 - from the file āSolarize.8bfā
SP Substance Suite NO VERSION - from the file āMaterialSuite.8liā
Spatter 24.3 - from the file āFilter Gallery.8bfā
Spherize 24.3 - from the file āStandard MultiPlugin.8bfā
Sponge 24.3 - from the file āFilter Gallery.8bfā
Sprayed Strokes 24.3 - from the file āFilter Gallery.8bfā
Stained Glass 24.3 - from the file āFilter Gallery.8bfā
Stamp 24.3 - from the file āFilter Gallery.8bfā
Standard Deviation 24.3 - from the file āstatistics.8baā
Substance NO VERSION - from the file āMaterialFilter.8bfā
Sumi-e 24.3 - from the file āFilter Gallery.8bfā
Summation 24.3 - from the file āstatistics.8baā
Targa 24.3 - from the file āStandard MultiPlugin.8bfā
Texturizer 24.3 - from the file āFilter Gallery.8bfā
Tiles 24.3 - from the file āStandard MultiPlugin.8bfā
Torn Edges 24.3 - from the file āFilter Gallery.8bfā
Twirl 24.3 - from the file āStandard MultiPlugin.8bfā
U3D 24.3 - from the file āU3D.8biā
Underpainting 24.3 - from the file āFilter Gallery.8bfā
Vanishing Point 24.3 - from the file āVanishingPoint.8bfā
Variance 24.3 - from the file āstatistics.8baā
Water Paper 24.3 - from the file āFilter Gallery.8bfā
Watercolor 24.3 - from the file āFilter Gallery.8bfā
Wave 24.3 - from the file āStandard MultiPlugin.8bfā
WIA Support 24.3 - from the file āWIASupport.8liā
Wind 24.3 - from the file āStandard MultiPlugin.8bfā
Wireless Bitmap 24.3 - from the file āWBMP.8biā
ZigZag 24.3 - from the file āStandard MultiPlugin.8bfā
Optional and third party plugins: NONE
Duplicate and Disabled plugins: NONE
Plugins that failed to load: NONE
Unified Extensibility Platform - Extensions:
Home Screen (Loaded) 6.5.0.61 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.5.0\"
CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0
Loaded at: 471 ms - launch time impact: 221 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 875444 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.9.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 494 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 506 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"
Loaded at: 869241 ms - launch time impact: 14 ms
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.12.2.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.21.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 875454 ms - launch time impact: 3 ms
Photoshop In App Messaging (Loaded) 3.6.6.0 - from the file "Required Folder"
Loaded at: 875469 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 872696 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 872705 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.2.1.4 - from the file "Required Folder"
Loaded at: 875512 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 23
Extensions:
Libraries 1.0.0 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.htmlā
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.htmlā
com.adobe.capture.extension 2.0.41 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.htmlā
Export As 4.8.15 - from the file āD:\AdobePrograms\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā
Export As 4.8.15 - from the file āD:\AdobePrograms\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā
com.adobe.cclibraries.manager 1.0.0 - from the file āC:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.htmlā
Installed TWAIN devices: NONE
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Still not working. Did remote connect with Adobe and they are saying its on my end, my display. I don't understand how that is my computer company's fault when the black screen area only appears when on PS and when the brush or eraser are at certain sizes.
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Hi @theresag74383876 Its because PS heavily relies on GPU for rendering while other programs dont.
There is one thing that is pretty telling in your original post - if you don't see the black rendering issue on a screen shot, that means your display is conflicting or not getting enough support with your current GPU.
First, update your GPU drivers - they are over 9 months old.
Second your Intel UHD Graphics HD 11 Gen (G4) series is fairly underpowered and considered entry-level. When purchasing a new Windows machine the advice I always give is invest in RAM and a good Graphics Card. I would expect issues using a heavily reliant graphics program like Photoshop when using this GPU.
If updating the graphics drivers and applying the preferences in Photoshop do not resolve, the issue lies with the GPU card and the monitor.
You could try swapping monitors but my recommendation is to upgrade your GPU.
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Hi! Could you fix it?? I'm having the same problem and I don't know what to do. I use Photoshop to work and this error makes it very difficult š