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Brushes make screen half black

New Here ,
Apr 28, 2023 Apr 28, 2023

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I recently bought a new Windows 11 computer and updated my Photoshop. Everything was working just fine, but now whenever I use brushes or even the eraser half the screen becomes black whever I move the mouse. I tried doing a screenshot to show what it looks like, but it didnt pick up the black area. 

I had the most recent one which was 24.41 and downgraded to the version before that thinking it might be a version bug, but it still did that. Any help is appreciated. 

Ram 12gm
Stoarge 512gb
Windows 11

 

TOPICS
Windows

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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Hi @theresag74383876 first - this is GPU related - RAM and storage do not matter. Make sure you have run all updates on your graphics card.

 

If that does not resolve - try both of these in order, relaunching PS and testing after each:

 

  1. Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”.
  2. Go to Photoshop Preferences/Technology Preview check “Use Older GPU Mode (2016)”.


If still no improvement go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

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New Here ,
Apr 29, 2023 Apr 29, 2023

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Unfortunately, that still didn't help. 

Here is a link for a video of the issues I am having.
https://streamable.com/z395ir

Adobe Photoshop Version: 24.3.0 20230316.r.376 37b4b38 x64
Number of Launches: 22
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22621.1555
System architecture: Intel CPU Family:6, Model:12, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 1114 MHz
Built-in memory: 12098 MB
Free memory: 7742 MB
Memory available to Photoshop: 8654 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.23.1
SAM SDK Version: 3.6.4
ACP.local Status:
- SDK Version: 3.0.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.0.24
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
Manta Canvas: Disabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) UHD Graphics
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 6,878 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[5 ms]
Start RunAllAPIs

[5 ms]
"D:\AdobePrograms\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=850558931 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64

[4144 ms]
Start sniffer 2023-04-29 11:48:48
# Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64
D:\AdobePrograms\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=850558931 -comment=Photoshop Version: Adobe Photoshop 24.3.0 20230316.r.376 37b4b38 x64

{656 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics index=0)

# devices: 1
Device 0
Name: Intel(R) UHD Graphics
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 6,878 MB
VRAM: 536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 6,342 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-07-05 000000.000000-000
Driver age: 9 months
Driver version: 31.0.101.1999
Supports UMA: SUPPORTED
D3D-ID: 20081
End platform native
{907 ms}

{907 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,536, 864)
Dimensions: (1,536 864)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) HD Graphics Gen11 index=0)

# devices: 1
Device 0
Name: Intel(R) HD Graphics Gen11
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 536 MB
VRAM: 536 MB
Dedicated System RAM: 0 MB
Shared System RAM: 6,342 MB
API version: 4.6 (4.6.0 - Build 31.0.101.1999)
Device version: 4.6 (4.6.0 - Build 31.0.101.1999)
Vendor name: INTEL
Driver date: 2022-07-05 000000.000000-000
Driver age: 9 months
Driver version: 31.0.101.1999
GLSL version: 4.60 (4.60 - Build 31.0.101.1999)
End platform OpenGL
{1035 ms}

{1035 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) HD Graphics Gen11
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 3,435 MB
VRAM: 3,435 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 25 GB / s
Compute score: 217.079
Device name string: Intel(R) HD Graphics Gen11
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{4010 ms}

Exit code kExitNormal
End sniffer 2023-04-29 11:48:52
[kStatusNormal, kExitNormal]

[4144 ms]
Finish RunAllAPIs

[859627 ms]
Start GetSnifferResult

[859628 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040385340189578740
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: D:\AdobePrograms\Adobe Photoshop 2023\
Temporary file path: C:\Users\tgonz\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
F:\, 465.7G, 148.4G free
Required Plugins folder: D:\AdobePrograms\Adobe Photoshop 2023\Required\Plug-ins\
Primary Plugins folder: D:\AdobePrograms\Adobe Photoshop 2023\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AdobeLinguistic.dll Adobe Linguisitc Library dfba77e
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2023/01/28-17:08:16 79.4c0bb7e 79.4c0bb7e
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.b4ac713 79.b4ac713
AdobeXMP.dll Adobe XMP Core 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPFiles.dll Adobe XMP Files 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AdobeXMPScript.dll Adobe XMP Script 2023/02/09-06:26:14 79.c0204b2 79.c0204b2
AGM.dll AGM 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2023/02/18-12:18:34 79.78f7814 79.78f7814
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2023 27.1.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
AXE8SharedExpat.dll AXE8SharedExpat 2022/12/13-13:20:11 79.002995e 79.002995e
AXEDOMCore.dll AXEDOMCore 2022/12/13-13:20:11 79.002995e 79.002995e
BIB.dll BIB 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
BIBUtils.dll BIBUtils 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
boost_chrono.dll photoshopdva 22.0.0
boost_date_time.dll photoshopdva 22.0.0
boost_filesystem.dll photoshopdva 22.0.0
boost_regex.dll photoshopdva 22.0.0
boost_system.dll photoshopdva 22.0.0
boost_threads.dll photoshopdva 22.0.0
CoolType.dll CoolType 2023/02/15-13:42:29 79.533c8ff 79.533c8ff
CRClient.dll Adobe Crash Reporter Client DLL 4.8.0.6
DirectML.dll DirectML Redistributable Library 1.9.1+220902-1323.1.dml-1.9.d6f03b3
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 22.0.0
dvaappsupport.dll photoshopdva 22.0.0
dvaaudiodevice.dll photoshopdva 22.0.0
dvaaudiodsp.dll photoshopdva 22.0.0
dvacore.dll photoshopdva 22.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 22.0.0
dvamediatypes.dll photoshopdva 22.0.0
dvametadata.dll photoshopdva 22.0.0
dvametadataapi.dll photoshopdva 22.0.0
dvametadataUI.dll photoshopdva 22.0.0
dvanet.dll photoshopdva 22.0.0
dvaplayer.dll photoshopdva 22.0.0
dvascripting.dll photoshopdva 22.0.0
dvatransport.dll photoshopdva 22.0.0
dvaui.dll photoshopdva 22.0.0
dvavulcansupport.dll photoshopdva 22.0.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-6.5.2-1-11944b3
dynamiclink.dll photoshopdva 22.0.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv71.dll International Components for Unicode Build 14.0.04ee3a5
icuin71.dll International Components for Unicode Build 14.0.04ee3a5
icuuc71.dll International Components for Unicode Build 14.0.04ee3a5
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2023/02/06-19:10:37 79.02b25b1 79.02b25b1
libeay32.dll The OpenSSL Toolkit 1.0.2zf
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 22.0.0
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll photoshopdva 22.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2023/02/16-16:16:44 79.52a7d42 79.52a7d42
onnxruntime.dll Microsoft® Windows® Operating System 1.13.20221021.1.b353e0b
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2023 24.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2023 24.3
PSViews.dll Adobe Photoshop 2023 24.3
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zf
SVGRE.dll SVGRE 79.099073f 79.099073f
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 17.5.1.73e2151 17.5.1.73e2151
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-6.5.2-1-11944b3
UPIC 2.6.0


Required plugins:

Accented Edges 24.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 24.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 24.3 - from the file “Filter Gallery.8bf”
Average 24.3 - from the file “Average.8bf”
Bas Relief 24.3 - from the file “Filter Gallery.8bf”
BMP 24.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 15.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 15.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 24.3 - from the file “Filter Gallery.8bf”
Charcoal 24.3 - from the file “Filter Gallery.8bf”
Chrome 24.3 - from the file “Filter Gallery.8bf”
Cineon 24.3 - from the file “Cineon.8bi”
Clouds 24.3 - from the file “Clouds.8bf”
Color Halftone 24.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 24.3 - from the file “Filter Gallery.8bf”
Conté Crayon 24.3 - from the file “Filter Gallery.8bf”
Craquelure 24.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 24.3 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 24.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 24.3 - from the file “Filter Gallery.8bf”
Crystallize 24.3 - from the file “Standard MultiPlugin.8bf”
Cutout 24.3 - from the file “Filter Gallery.8bf”
Dark Strokes 24.3 - from the file “Filter Gallery.8bf”
De-Interlace 24.3 - from the file “Standard MultiPlugin.8bf”
Dicom 24.3 - from the file “Dicom.8bi”
Difference Clouds 24.3 - from the file “Clouds.8bf”
Diffuse Glow 24.3 - from the file “Filter Gallery.8bf”
Displace 24.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 24.3 - from the file “Filter Gallery.8bf”
Entropy 24.3 - from the file “statistics.8ba”
Export Color Lookup Tables 24.3 - from the file “Export3DLUT.8be”
Extrude 24.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 24.3 - from the file “FastCore.8bx”
Fibers 24.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 24.3 - from the file “Filter Gallery.8bf”
Filter Gallery 24.3 - from the file “Filter Gallery.8bf”
Fresco 24.3 - from the file “Filter Gallery.8bf”
Glass 24.3 - from the file “Filter Gallery.8bf”
Glowing Edges 24.3 - from the file “Filter Gallery.8bf”
Grain 24.3 - from the file “Filter Gallery.8bf”
Graphic Pen 24.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 24.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 24.3 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 24.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 24.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 24.3 - from the file “Standard MultiPlugin.8bf”
IGES 24.3 - from the file “U3D.8bi”
Ink Outlines 24.3 - from the file “Filter Gallery.8bf”
JPEG 2000 24.3 - from the file “JPEG2000.8bi”
Kurtosis 24.3 - from the file “statistics.8ba”
Lens Blur 24.3 - from the file “Lens Blur.8bf”
Lens Correction 24.3 - from the file “Lens Correction.8bf”
Lens Flare 24.3 - from the file “Standard MultiPlugin.8bf”
Liquify 24.3 - from the file “Liquify.8bf”
Matlab Operation 24.3 - from the file “ChannelPort.8bf”
Maximum 24.3 - from the file “statistics.8ba”
Mean 24.3 - from the file “statistics.8ba”
Measurement Core 24.3 - from the file “MeasurementCore.8me”
Median 24.3 - from the file “statistics.8ba”
Mezzotint 24.3 - from the file “Standard MultiPlugin.8bf”
Minimum 24.3 - from the file “statistics.8ba”
MMXCore Routines 24.3 - from the file “MMXCore.8bx”
Mosaic Tiles 24.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 24.3 - from the file “MultiProcessor Support.8bx”
Neon Glow 24.3 - from the file “Filter Gallery.8bf”
Note Paper 24.3 - from the file “Filter Gallery.8bf”
NTSC Colors 24.3 - from the file “NTSC Colors.8bf”
Ocean Ripple 24.3 - from the file “Filter Gallery.8bf”
OpenEXR 24.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 24.3 - from the file “Filter Gallery.8bf”
Palette Knife 24.3 - from the file “Filter Gallery.8bf”
Patchwork 24.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 24.3 - from the file “Standard MultiPlugin.8bf”
PCX 24.3 - from the file “PCX.8bi”
Photocopy 24.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 24.3 - from the file “ChannelPort.8bf”
Pinch 24.3 - from the file “Standard MultiPlugin.8bf”
Pixar 24.3 - from the file “Pixar.8bi”
Plaster 24.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 24.3 - from the file “Filter Gallery.8bf”
Pointillize 24.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 24.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 24.3 - from the file “PBM.8bi”
Poster Edges 24.3 - from the file “Filter Gallery.8bf”
PRC 24.3 - from the file “U3D.8bi”
Radial Blur 24.3 - from the file “Standard MultiPlugin.8bf”
Radiance 24.3 - from the file “Radiance.8bi”
Range 24.3 - from the file “statistics.8ba”
Render Color Lookup Grid 24.3 - from the file “Export3DLUT.8be”
Reticulation 24.3 - from the file “Filter Gallery.8bf”
Ripple 24.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 24.3 - from the file “Filter Gallery.8bf”
Save for Web 24.3 - from the file “Save for Web.8be”
ScriptingSupport 24.3 - from the file “ScriptingSupport.8li”
Shear 24.3 - from the file “Standard MultiPlugin.8bf”
Skewness 24.3 - from the file “statistics.8ba”
Smart Blur 24.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 24.3 - from the file “Filter Gallery.8bf”
Solarize 24.3 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 24.3 - from the file “Filter Gallery.8bf”
Spherize 24.3 - from the file “Standard MultiPlugin.8bf”
Sponge 24.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 24.3 - from the file “Filter Gallery.8bf”
Stained Glass 24.3 - from the file “Filter Gallery.8bf”
Stamp 24.3 - from the file “Filter Gallery.8bf”
Standard Deviation 24.3 - from the file “statistics.8ba”
Substance NO VERSION - from the file “MaterialFilter.8bf”
Sumi-e 24.3 - from the file “Filter Gallery.8bf”
Summation 24.3 - from the file “statistics.8ba”
Targa 24.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 24.3 - from the file “Filter Gallery.8bf”
Tiles 24.3 - from the file “Standard MultiPlugin.8bf”
Torn Edges 24.3 - from the file “Filter Gallery.8bf”
Twirl 24.3 - from the file “Standard MultiPlugin.8bf”
U3D 24.3 - from the file “U3D.8bi”
Underpainting 24.3 - from the file “Filter Gallery.8bf”
Vanishing Point 24.3 - from the file “VanishingPoint.8bf”
Variance 24.3 - from the file “statistics.8ba”
Water Paper 24.3 - from the file “Filter Gallery.8bf”
Watercolor 24.3 - from the file “Filter Gallery.8bf”
Wave 24.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 24.3 - from the file “WIASupport.8li”
Wind 24.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 24.3 - from the file “WBMP.8bi”
ZigZag 24.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.5.0.61 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.5.0\"
CDO: 1.136.2
CmdN: 1.17.4
CDP: 1.160.2
Projects: 1.7.0
Loaded at: 471 ms - launch time impact: 221 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder"
Loaded at: 875444 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.9.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 494 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 506 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder"
Loaded at: 869241 ms - launch time impact: 14 ms
CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Adjustments Panels (Prepared) 1.12.2.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.21.0 - from the file "Required Folder"
Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"
Loaded at: 875454 ms - launch time impact: 3 ms
Photoshop In App Messaging (Loaded) 3.6.6.0 - from the file "Required Folder"
Loaded at: 875469 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 872696 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 872705 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.2.1.4 - from the file "Required Folder"
Loaded at: 875512 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder"
Scan time: 0 ms - entries: 23

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”
Export As 4.8.15 - from the file “D:\AdobePrograms\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “D:\AdobePrograms\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

Installed TWAIN devices: NONE

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New Here ,
May 04, 2023 May 04, 2023

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Still not working. Did remote connect with Adobe and they are saying its on my end, my display. I don't understand how that is my computer company's fault when the black screen area only appears when on PS and when the brush or eraser are at certain sizes. 

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Community Expert ,
May 04, 2023 May 04, 2023

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Hi @theresag74383876 Its because PS heavily relies on GPU for rendering while other programs dont.

There is one thing that is pretty telling in your original post - if you don't see the black rendering issue on a screen shot, that means your display is conflicting or not getting enough support with your current GPU.

 

First, update your GPU drivers - they are over 9 months old.

 

Second your Intel UHD Graphics HD 11 Gen (G4) series is fairly underpowered and considered entry-level. When purchasing a new Windows machine the advice I always give is invest in RAM and a good Graphics Card.  I would expect issues using a heavily reliant graphics program like Photoshop when using this GPU.

 

If updating the graphics drivers and applying the preferences in Photoshop do not resolve, the issue lies with the GPU card and the monitor.

 

You could try swapping monitors but my recommendation is to upgrade your GPU.

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