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eddies59759082
Participant
August 28, 2015
Answered

BSOD when opening photoshop cc 2015 (Windows 10)

  • August 28, 2015
  • 17 replies
  • 24520 views

I've been trying to fix the problem for three days when opening photoshop cc 2015. I don't know if theres something wrong with photoshop cc 2015 or my computer or windows. But all I know is that it only happens when I open photoshop cc 2015 that BSOD occurs (Not any other application installed in my computer does this). Photoshop CC 2015 is updated, Windows is updated and my computer is updated but still I get BSOD. I don't know what to do now. Please help me!

    This topic has been closed for replies.
    Correct answer JJMack

    Its rare to get a BSOD these days.  Does the information in the BSOD give you any clue.   Make Sure your Windows 10 system is up to date. By that I mean you have gone to the web site of all the manufactures of the hardware in you PC and install the latest device drivers for their products.  Start with your Display Adapter  Photoshop is making more uses of GPU these days.  AMD/ATI,  Nvidia and Intel all made new device drivers for Windows 10 for their adapters.  It you have a tablet, fancy mouse, Bluetooth etc make sure you have the latest device drivers.

    17 replies

    Show previous replies
    C
    Crimitorii
    Participant
    January 13, 2016

    Beware of dual graphics adapters in laptops!! Avoid the Intel HD if you have a better card.

    R
    Rafal Kaczmarek
    Participating Frequently
    January 14, 2016

    Lol, dual gfx adapters save your money mate. I use GeForce only when I play games, for the rest Intel HD do its thing and I've never had problems before ... but in this case I also have problems with Photoshop on Windows 8.1 64 bit and GeForce occur this issue this time. Still have no solution for this :/

    War Unicorn
    Community Expert
    War UnicornCommunity Expert
    Community Expert
    January 16, 2016

    Rafal Kaczmarek wrote:

    Lol, dual gfx adapters save your money mate. I use GeForce only when I play games, for the rest Intel HD do its thing and I've never had problems before ... but in this case I also have problems with Photoshop on Windows 8.1 64 bit and GeForce occur this issue this time. Still have no solution for this :/

    How does it "save one money" when it creates problems in the first place?

    pixelpushingvectorvixen
    pixelpushingvectorvixen
    Participating Frequently
    January 11, 2016

    I've been getting the sad-face BSOD for the past few days. I've been without internet for a while so my Windows, NVIDIA and CC programs all updated recently when I visited friends with WiFi. I am not sure which update caused the issue. I'm getting the kernel security check failure. Here's what I've tried so far to no avail:

    1. Reboot

    2. Uninstall and re-install Photoshop

    3. Updated Windows (this made Ps work long enough for me to edit one photo, then it crashed and now crashes every time I start Ps)

    4. Moved files around to free up disk space

    5. Set the NVIDIA GeForce graphics card to run Ps (as outlined in this thread)

    Things I still need to try that I've come upon as possible fixes today:

    --Disable the 2nd graphics card

    --Rollback the driver on the NVIDIA card

    Anyone else in my situation? I'm freaked if one of these two don't do the trick because I have photo shoots to edit, photos to print for clients, and photo restoration work lined up this week.

    willbowles
    willbowles
    Participant
    January 12, 2016

    I'm experiencing the exact same problem on Windows 10 Pro - open Photoshop, splash screen loads followed by BSOD.

    No idea what to do here... I event went as far a reinstalling Windows 10.

    A
    alexllanes
    Participating Frequently
    January 11, 2016

    I also started getting sudden BSOD but soon after two or three of 'em I realized is because of Photoshop CC, shortly after an update. The last BSOD was when I was picking a color from the color picker. All my drivers are up to date and this is odd because I didn't have any problems with Photoshop before.

    V
    vandals856
    Participant
    January 5, 2016

    Easy peasy, this worked for me hopefully it will work for you. I forgot how i found this but here it is.

    1. Right click on the Photoshop shortcut and click on "Run with graphics processor" and then "Change default graphics processor..."

    2. When NVIDIA Control Panel opens Adobe Photoshop should already be selected in the program settings. Where it says "2. Select the preferred graphics processor for this program:" Change it to High-performance NVIDIA processor and click Apply down the bottom.


      U
      unhideselection
      Participant
      January 19, 2016

      I did this, but still got the BSOD even after updating to the NVIDIA driver that said it stopped PS and Illustrator crashes.

      HOWEVER, Under Preferences>Performance   instead of using Basic, I selected Advanced and it hasn't crashed since.

      F
      Flobaby
      Participating Frequently
      February 2, 2016

      Hi all,

      For once I found after the latest update of Adobe Photoshop CC 2015 release latest version update within the last few days of Photoshop CC 2015 release. January 27 2016 NVIDIA drivers for my Dell 7559 NVIDIA GeForce GTX 960M/PCIe/SSE2 Graphics Processor shows up. Once I download the new graphics card game drivers from NVIDIA and installed the new Photoshop update  final evidence Adobe and NVIDIA are on the same page releasing for once. I can put my spittoon away.Give it a try ya-all. I saw the dates and well took a chance. Finally the är du helt bakom flötet konversation is over and we can all get back to work. All is good Just tired of all this and happy it might have taught something to someone.


      Thanks for figuring that out, TRT905! Saved me a bunch of time and heartache.

      ddbear
      ddbear
      Participant
      January 3, 2016

      I had the same problem after updating my Nvidia Geforce driver. Windows 10 crashes while, or shortly after, the application launches. I used the "Roll back driver" feature in the properties of the graphics card from the device manager. Hopefully the next update for the driver will fix this problem.

      ddbear
      ddbear
      Participant
      February 1, 2016

      To update: the latest Nvidia driver fixes the problem, for me at least.

      Terri Stevens
      Terri Stevens
      Legend
      August 28, 2015

      Must admit its likely this is a driver issue, but you might like to do a memory check. Just go to the bottom and follow the instructions for a manual operation. Do you have plenty of free disk space?

      Terri

      Diagnosing memory problems on your computer

      E
      eddies59759082Author
      Participant
      August 28, 2015

      I do have plenty of free disk space. I'll give the link a try anyway. Thanks

      Terri Stevens
      Terri Stevens
      Legend
      August 28, 2015

      can't hurt, but will take time if you have a lot of memory

      Terri

      JJMack
      Community Expert
      JJMackCommunity ExpertCorrect answer
      Community Expert
      August 28, 2015

      Its rare to get a BSOD these days.  Does the information in the BSOD give you any clue.   Make Sure your Windows 10 system is up to date. By that I mean you have gone to the web site of all the manufactures of the hardware in you PC and install the latest device drivers for their products.  Start with your Display Adapter  Photoshop is making more uses of GPU these days.  AMD/ATI,  Nvidia and Intel all made new device drivers for Windows 10 for their adapters.  It you have a tablet, fancy mouse, Bluetooth etc make sure you have the latest device drivers.

      JJMack
      E
      eddies59759082Author
      Participant
      August 28, 2015

      Yes usually its kernel security check failure. I've been installing them one by one since this started happening. I'll try and install them again to make sure they are all up to date. Windows 10 however is up to date it says. I'll update them the way you said it at the top. I'll get back to you what happens after. Thanks.

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