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Bug in last photoshop update

New Here ,
Oct 27, 2021 Oct 27, 2021

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Today I went to save a post carousel, by [ Export > Save to legacy WEB ] and it was automatic to save as GIF, but even after changing to PNG-24 when it is saved, it comes in .gif! Does anyone know the reason and if it also happened to you? Follow the prints below...

WhatsApp Image 2021-10-27 at 11.29.24.jpegWhatsApp Image 2021-10-27 at 11.29.00.jpeg

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Hi there,

 

Thanks for reporting this issue. I have just tested it on MacOS 11.4 and it worked fine for me. I see you used Windows 10 tag so I am guessing you are on Window. Could you please let us know the exact Windows version you are on now?

 

Thanks,

Mohit

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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It working fine on Windows 10 as well. You may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action and workspace: https://adobe.ly/2vNz6FG

 

Let us know the status.

Thanks,

Mohit

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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Can you post the PSD you're exporting Save For Web from?


Senior Product Manager - Customer Advocacy - Digital Imaging

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