Bug Issue

Community Beginner ,
Apr 20, 2022 Apr 20, 2022

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Good day, bug issue in new update for Photoshop CC. It crashes when I try to move text around or when saving. It usually happens in about 10 mins after opening the program. 

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correct answers 1 Correct answer

Community Beginner , Apr 29, 2022 Apr 29, 2022
No problems anymore, I think it was my USB Hub and the external hard drive. I have everythinh on SSD but one is an old fashion usb drive. Thank you all for the help. 

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

 

One thing to try: Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Community Professional ,
Apr 20, 2022 Apr 20, 2022

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Does it happen a lot?

Have you tried resetting Photoshop preferences?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Apr 20, 2022 Apr 20, 2022

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Never shows an error for reporting, just closes down. I am trying the option you told me.

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hi @Chris24124396fjti ,

Sorry you're getting crashes. Can you also try disabling Preferences -> Performance -> Multithreaded Compositing?

Andrew

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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Any luck?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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No problems anymore, I think it was my USB Hub and the external hard drive. I have everythinh on SSD but one is an old fashion usb drive. Thank you all for the help. 🙂

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Adobe Community Professional ,
May 12, 2022 May 12, 2022

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I'm glad everything's ok now.

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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