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Bug Photoshop 2020: Select Subject crashes PC

Forum|Forum|6 years ago
November 15, 2019
4 replies
9539 views

Pressing the "Select Subject" button crashes my entire PC 100% of the time and forces reboot! Any image, any size and it instantly reboots the PC.

Windows 10 Pro 64-bit

Intel Core i7 7700 @ 3.60GHz

32.0GB RAM

4095MB NVIDIA GeForce RTX 2080 (MSI)

931GB Samsung SSD 860 EVO 1TB (SATA (SSD))

This topic has been closed for replies.

Correct answer polwee

I'm having the same issue in Photoshop, any resolutions yet?

It is also happening mid export in Premiere, if that helps pinpoint an issue.

Hi All. I think I have a fix to this problem and at least one other, which I have experienced multiple times, coinciding anew with each upgrade to PS 2020, starting in 11/2019 and occcuring again with version 21.2.0, issued in June, 2020. I have spent many hours with some very patient and helpful tech support people, and I mention Amit Kaul and PushPendra specifically as two of them. The fix, in a nutshell, seems to lie in file permissions. Before discovering this I had tried disabling hyperthreading in BIOS - nada. I reinstalled, reset, otherwise played with the performance settings in PS - nada. I checked and rechecked my video card drivers. No soap. Then PushPendra went into Windows Explorer (Win 10) and reset the permissions on ALL of the Adobe program files, in both the 64 bit and X86 program directories, as well as the common files in each program directory, and the all of the Adobe files in the Program Files directory. In each case he gave full permissions to all classes of users. Then we went into PS 2020 and tried selecting the subject and it worked over and over again. I reenabled the use of my graphics card using open GL on advanced mode. No problem. I also tried resizing photos using the preserve details 2.0 feature, which also crashed my computer every time. Again, no problem. At this point it appears that PS 2020 is finally fully functional on my computer for the first time. Thank you gentlemen for your efforts. I hope this information helps others. Good luck.. PLW

P.S. When I re-enabled hyperthreading I discovered that preserve details 2.0 crashed the computer again. Disabling it permitted that feature to work, so there is validity to that workaround.

Mohit Goyal

Community Manager

Hi there,

We're happy to announce the release of Photoshop 21.2.1. This update addresses several workflow bugs, crashes, canvas drawing errors and painting issues. To check what's in the 21.2.1 update, refer to the following link: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop.

Let us know if the update resolves the problem for you and share your feedback with us.

Thanks,
Mohit

V

vrokdave

Participant

Hello,

I have the same issue with Photoshop 22.2. I've tried to reset files permission in Program files (x84 and x64) and Common Files but the program still crashes.

-Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2592 Mhz

-16 GB RAM

-GeForce GTX 960M

P

polwee

Participating Frequently

Did you try using the NVidea control panel as I suggested earlier? That helped a lot. If PS isn’t a listed program add it and put the highest value setting in. Also, save the current preference in the PS directory under your user on the C Drive and create a new preference. Rename the current presences so that the program won’t see them. If this doesn’t help you can always restore the original preferences.

Good luck. If none of this works call Adobe support, they are patient and helpful.

PLW

Mohit Goyal

Community Manager

Hi All,

We have acknowledged crash and freeze issue while using the select subject tool in Photoshop and our engineering team working on the fix. You can turn off the Graphics Processor from the Photoshop preferences as a workaround for this issue for now. If you want you can add your vote here for this issue: https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-2-select-subject-crashing-freezing?topic-reply-list[settings][filter_by]=all

Thanks,

Mohit

R

RLBL

Participant

Adobe says it has fixed the problem, but I am running Photoshop version 21.2.0 and not every time, but frequently, when I use Select Subject the program crashes. Photoshop closes, but my computer remains otherwise OK. I am running the latest version of Windows 10 Pro 64-bit, 32 GB RAM, NVIDEA GeForce RTX 2080 ti, and Intel CPU. I believe Adobe claims the problem was fixed, but that is not my experience.

P

polwee

Participating Frequently

Have you tried the two fixes I reported earlier this week? After many hours over separate occasions of similar situations my computer and my PS 2020 are now humming. Specifically, change the permissions of all of the Adobe files in the program directories in both the x86 and the 64 bit directories, including the common directories, and do the same for the files in the program files directories. Give all users full rights. Then disable hyperthreading in your BIOS. See if that works to fix your problem..... Good luck.

P

polwee

Participating Frequently

Hello,

I'm facing the same issue with you guys here. Here's my PC

i7-9700K

Gigabyte H370-AORUS Gaming WIFI

DDR4-3200 32GB

SSD 500GB

RTX 2070 EVGA

Windows 10 1909 64-bit latest update as of 6/24

Lastest Ps 2020 as I can hit update

Updated NVIDIA GeForce driver --- still crash

Updated mobo BIOS -- still crash

Switched to Intel GPU (removing GPU) -- still crash

Swapped modules of RAMs -- still crash

Give permission for /Adobe/ in Program Files including in x86 -- still crash

I burned and tested with Memtest86+ on Windows, let the rig go 100% full-load for more than 1 hour. It passed.

But I tried to toggle Turbo Boost OFF -- it works! but at the based CPU clock which should not be working as this way.

I will clean all the Windows stuff and update softwares from scratch for another time and maybe try Windows 10 build 2004.

Glad you are fixed, but let me stress that there are five (5) directories, not four (4), in which a change in permissions is involved. In Program Files there is Adobe and Common Files. The same is true for Program Files (x86). Sounds like you got those. In addition, though, you have to also go to Program Data and also change the Adobe permissions. That fixed my select subject problem. Toggling off my hyperthreading cured my ongoing problems using Preserve Details 2.0 when resizing. Seven days later and no crashes.

nikunj.m

Community Manager

Hi there,

We are sorry about the issue you are facing with the Select Subject option.

Would you mind confirming if you have updated Photoshop to the latest version (21.0.1)? If not, please launch the Creative Cloud Desktop application and update Photoshop through it.

Also, please check if all available Windows updates are installed on the computer along with the latest version of the Graphics Processor you are using from the manufacturers website?

Regards,

Nikunj

8248842Author

Participant

Hello Nikunj,

Thank you for your reply. I just verified that the crash is still happening 100% of the time and I have the latest Windows updates, latest graphics driver (441.12), and latest Photoshop 2020 update (21.0.1).

Thank you for your help.

M

Meredith Payne Stotzner

Community Manager

Hello "8248842" ,

Our development team has been investigating crashes on Select Subject. We have not yet been able to pinpoint what is causing it on some systems.

Does using the Object Selection tool as a workaround suffice while we figure this out?
Would you be willing to test a fix for us on your system?

Thank you,

Meredith

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