BUG! Photoshop not responding but is still active?!

Forum|Forum|5 years ago
February 4, 2021
3 replies
612 views

Since updating to the newest version yesterday, whilst working in PS the program stops responding but is still active, eg: I can select tools/panels/any of the menus options etc, but there is no response when trying to do something physical to anything - I can't even zoom in/out...!

I can at least save my progress (thumbs up), but I have to restart the program each time

This topic has been closed for replies.

Correct answer Derek Cross

Which OS version?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

C

Chèn

Participating Frequently

I found it easier to trigger bugs when dragging the Canvas with the Spacebar.

AxelMatt

Community Expert

In the first step I would try to reset the Photoshop preferences

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

If this doesn't help the next step is to deactivate the GPU support

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

Derek Cross

Correct answer

Community Expert

Which OS version?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

L

laurenturnerAuthor

Participant

Thank you for getting back to me Derek, I hadn't updated my OS (I have to delay updating my OS/programs due to external plugins for catalogue management). I have updated OS now and this seems to have improved the performance.

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