Bug: Raw files do not open in PS

Report · Aug 31, 2023

Hi,

I run the latest versions of Photoshop and Photoshop Beta.

Since the last uptade, I can not open RAW files and I can not open Camera Raw with .jpegs any more.

First, whan opening a RAW file or when wanting to open Camera Raw, the circle poppend uo and then nothing happened.

I searched for a but and came across, that I shoould rename the Adope Potoshop 2023 folder with "old" so that photoshop creates a new folder.

It wiorked in a way, that VCamera Raw is opening now, when opening a RAW picture orr when choosing it for a .jpeg.

But the picture will not open. Only half of the user panel. The uttons for saving or exit can not be seen.

When moving or enlarging the window, Photoshop crashes. A reports has been send to Adobe.

Next I have deinstalled Photoshop 2023 and reinstalled it.

But no change in the behaviour.

The same happens in Photoshop Beta.

I have RAW files form the Lumigx GH5 and from the OM-Systems OM1.

How can I edit my RAW files or enter Camera Raw again?

It used to work flawlessly.

Thanks for your assistance.

My PC: OWindows 11 Pro 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
System Model: Z690 Extreme
BIOS: 1.17 (type: UEFI)
Processor: 12th Gen Intel(R) Core(TM) i9-12900K (24 CPUs), ~3.2GHz
Memory: 32768MB RAM
Available OS Memory: 32518MB RAM
Graphioc card: NVIDIA GeForce RTX 3070

Report · Aug 31, 2023

@BundD try resetting your Camera Raw preferences

Report · Aug 31, 2023

On my Windows 11 PC I have to hold donw Capslock and Shift to get to the delete Camera Raw preferences but then it workewd fine, with Photoshop and Photoshop Beat. Thanks for the quick support and the solution otf the problem.

I am very happy that the problem is solved it.

Thank you

Report · Aug 31, 2023

@BundD you're welcome

Report · Sep 04, 2023

I downloaded the newest Camera Raw and Photoshop Beta versions and the same problem happen again.

I can not open a RAW file or the Camera Raw for a .jpeg.

Due some strange event, it worked for a moment, but now it does not work again.

I reset the Camera Raw settings as described above in both programs but no effect.

In Photoshop and Photosop Beta the same problem.

Any input or help?

Report · Sep 06, 2023