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January 15, 2021
Answered

Bug shadow display

  • January 15, 2021
  • 2 replies
  • 362 views

Hi, I have a DELL XPS15 with an OLED 4K display. After installing Photoshop, the display of shadows bug and is no longer fluid. Red and green pixels appear in the shadows, and the tone changes are in the shape of pixel stairs.

 

Can you help me ?

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Correct answer D Fosse

Could be a buggy video driver, but it sounds more like a defective monitor profile to me. A screenshot would help.

 

If you're not using a calibrator (which is what Photoshop is designed to work with), Dell and some other manufacturers distribute their own monitor profiles through Windows Update. Dell is notorious for shipping bad profiles, along with Samsung, Acer and Asus.

 

If disabling GPU doesn't do anything, replace your current monitor profile with sRGB IEC61966-2.1. It won't be entirely accurate, but better than a broken profile. Relaunch PS when done, it loads the profile at application startup.

2 replies

D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
January 15, 2021

Could be a buggy video driver, but it sounds more like a defective monitor profile to me. A screenshot would help.

 

If you're not using a calibrator (which is what Photoshop is designed to work with), Dell and some other manufacturers distribute their own monitor profiles through Windows Update. Dell is notorious for shipping bad profiles, along with Samsung, Acer and Asus.

 

If disabling GPU doesn't do anything, replace your current monitor profile with sRGB IEC61966-2.1. It won't be entirely accurate, but better than a broken profile. Relaunch PS when done, it loads the profile at application startup.

January 15, 2021

Okay. I try this. Thanks.

Mylenium
Legend
January 15, 2021

Start by updating your system's graphics driver, check the settings and also check the hardware acceleration settings in the PS preferences.

 

Mylenium

January 15, 2021

Okay. Thanks.