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Will Faulkner
Participating Frequently
March 15, 2023
Question

Camera raw filter on smart object freezes the app

  • March 15, 2023
  • 1 reply
  • 884 views

When I open a layer that is a smart object with a camera raw filter attached the camera raw filter doesnt completely open then the app is frozen. I lose all my work as I have to force quit the app.

 

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
March 15, 2023

Hey @Will Faulkner, I'll help you figure this out. What version of Photoshop & the Camera raw are you working on?

 

This was an issue when Photoshop 24.1 was out back in January. Check Creative Cloud for any available updates for Photoshop & Camera raw.

 

If the issue still exists, try this:

For Camera Raw,

  • Hold down the Ctrl + ALT key and select Edit > Preferences > Camera Raw (Windows).
  • Click Yes in the dialog that asks, 'Delete the Camera Raw Preferences?'

For Photoshop, go to the location of the preference folder below and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

 

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • Press Windows + R & type this is the Run Window - %APPDATA%\Adobe



  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

 

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

 

    alxb49009547
    alxb49009547
    Known Participant
    March 31, 2023

    Hi, Sameer! I have the same problem but on a Mac. And i've been having this problem for years now, going through multiple PS versions and even several clean installs. This morning, i upgraded from PS 24.0.0 to 24.3.0 and it's still happening! This is driving me mad!

     

    It only happens when i try using the Camera Raw filter on a smart object. All other filters work fine with smart objects.

    As many others have reported in other threads, the progress bar gets stuck loading, and clicking the Cancel button or anywhere outside of the dialog box makes a system beep sound, as if there's some other dialog box open somewhere, which there isn't. 

     

    Maybe it's worth mentioning that PS doesn't technically freeze, Mac Activity Monitor doesn't show it as unresponsive, but since that progress bar doesn't move and all PS windows, although movable, are unclickable, i have to force quit PS every time.

     

    I've already tried all suggestions found in older threads, if any of them worked for older versions of PS they sure don't work any longer (e.g. unchecking Use Graphics Processor, unchecking Export clipboard). 

     

    Those instructions you gave above for Windows OS are a fix or are they for making a backup of the app in order to then do a clean install of PS? I would be very reluctant to do another clean install as i have already done several over the years yet the bug is always there..

     

    My PS version is 24.3.0, Camera Raw v15.2, and i'm on an iMac Retina 21.5", 2017,

    Processor: 3.6 GHz Quad-Core Intel Core i7

    Memory: 16 GB 2400 MHz DDR4

    Graphics: Radeon Pro 560 4 GB

      F
      Fugue11
      Participant
      November 17, 2023

      Did you ever manage to find a solution to this? It's happening every time to me now, I'm tearing my hair out!

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