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yigale
Participating Frequently
August 7, 2021
Question

Camera raw keeps crashing, photoshop 22.4.3

  • August 7, 2021
  • 6 replies
  • 8522 views

When opening some CR3 files (from EOS R), camera raw crashes consistenly. Anyone else experiencing this problem?

 

I tried disabling the GPU, didn't help.

 

Yigal

 

    This topic has been closed for replies.

    6 replies

    G
    ggadob
    Participant
    January 17, 2023

    Downgrading the Camera Raw fixed the issue

    I got the previous version installer here

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

      B
      Borris5FDF
      Participant
      March 2, 2023

      is there any other way to fix it instead of using 13.1 ?

      D
      defaultkunesm9w2tsl
      Participant
      October 5, 2022

      Might have found a solution by augmenting the amount of Cache Camera Raw is able to use. from 5 GB (standard) to 32 GB 
      Photoshop > Edit > Camera Raw > Preferences

      Y
      yigaleAuthor
      Participating Frequently
      October 8, 2022

      Nope. Still crahes every time. Last stable version is 13.1.

       

      Thanks for trying! 🙂

        chrisl73683921
        chrisl73683921
        Participant
        November 4, 2022

        I have very similar experience. And I keep forgetting about it so I get deep in a psd, click camera raw and boom..gotta quite and restart. I'm going to go back to 13.1 like you. 

        J
        J453
        Legend
        August 30, 2021

        Did it crash opening all images? Or only specific ones?

        Y
        yigaleAuthor
        Participating Frequently
        August 30, 2021

        Only specific ones, but not a few. Roughly 20% of the images I tried, crash the system.

         

          J
          J453
          Legend
          August 30, 2021

          Would it be possible to get a copy of one of the files and it's sidecar settings? (link to CC files or dropbox) Maybe it's something in there that is triggering the issue.

          TheDigitalDog
          TheDigitalDog
          Inspiring
          August 28, 2021

          Try a Reset of the Camera Raw preferences:
          Hold down the Command key and select Photoshop > Preferences > Camera Raw (macOS) or hold down the Ctrl key and select Edit > Preferences > Camera Raw (Windows).
          Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
          See also:
          https://helpx.adobe.com/camera-raw/using/camera-raw-settings.html

          Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
          Y
          yigaleAuthor
          Participating Frequently
          August 29, 2021

          Thanks. That wasn't the issue. Had to downgrade to CameraRaw 13.1 to fix the issue.

            J
            J453
            Legend
            August 28, 2021

            When you disabled the GPU, did you disable it in the Camera Raw perferences or Photoshop's? (Camera Raw's below)

             

            Y
            yigaleAuthor
            Participating Frequently
            August 29, 2021

            Thanks. I did disable it CameraRaw but it didn't help. Downgrading to 13.1 fixed the problem.

              Sahil.Chawla
              Adobe Employee
              Sahil.Chawla
              Adobe Employee
              August 28, 2021

              Hi there,

              Sorry to hear about this. Could you please try reinstalling the Camera Raw plugin and let us know if it helps? https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

              Regards,
              Sahil

                Y
                yigaleAuthor
                Participating Frequently
                August 29, 2021

                Update - Downgrading CameraRaw to 13.1 fixed the issue and I now have auto-update disabled (because otherwise it keeps upgrading me back to the bad version... 😞 )

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