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kelz cav
Participant
December 5, 2023
Answered

CAMERA RAW KEEPS CRASHING

  • December 5, 2023
  • 2 replies
  • 4718 views

Hi all,

 

I'm editing some photos for a client (PS 2024) and every so often once I go into the camera raw filter it crashes and it's REALLY getting annoying, especially when time is money. 

There's one of two problems and the only way to resolve it is to end task via task manager and re-open. Then it's ok for a couple of photos (usually 3 or 4 MAX), then it does it again!

There's one of two problems: either the sliders in the adjustments panel just do not work no matter which way you slide them, or the magnifying glass icon comes up instead of the pointer and none of the buttons will work at all.

Any help or advice muchly appreciated as now I am getting behind and the client is expecting the images soon.

    Correct answer Ged_Traynor

    @kelz cav try resetting your ACR preferences

    2 replies

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    December 6, 2023

    Also, what GPU do you have? Laptop with (conflicting) dual GPUs by any chance?

     

    ACR actually has stricter GPU requirements than Photoshop nowadays, and if it's an old/underpowered GPU or bad driver it could well crash ACR but not Photoshop.

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity ExpertCorrect answer
    Community Expert
    December 6, 2023

    @kelz cav try resetting your ACR preferences

      ShortChina
      ShortChina
      Participant
      April 25, 2024

      Thanks and it took me tons of different options, but this solved my problem. thanks

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