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yoramp8833173
yoramp8833173
Known Participant
December 9, 2016
Question

Can not access graphics processor?

  • December 9, 2016
  • 1 reply
  • 649 views

I am trying to figure out what the problem is with photoshop as im continuously getting a problem with the display driver. After looking at the instructions below for a mac i am not able to even access the preferances section to deselect the graphics processor. Would love any help please

Disable the GPU to quickly narrow down the issue

You can quickly determine if the issue is related to your graphics processor or driver by following these steps:

  1. Launch Photoshop.
  2. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (Mac OS).
  3. Deselect "Use Graphics Processor."
  4. Quit and relaunch Photoshop.
This topic has been closed for replies.

1 reply

yoramp8833173
yoramp8833173Author
Known Participant
December 9, 2016

I have now accessed this though still getting the same message -  Its telling me to update to reinstall the driver. Do any techies know how to do this ?

mytaxsite
mytaxsite
Inspiring
December 9, 2016

Do you not the option to ignore this error?  In Windows we used to get the option to ignore this error and the pop-up never appears.  however, lease read this article:

<Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues >

Or you could tell us what is the exact error message including the screenshot of the actual error.

yoramp8833173
yoramp8833173Author
Known Participant
December 10, 2016

yoramp8833173 wrote:

You are running an operating system that Bridge no longer supports. Refer to the system requirements for a full list of supported platforms.

I obviously don't have an operating system problem, but this keeps coming up, which seems quite strange to why it is constantly?

That will depend on the operating system you are running. If memory serves correct  Photoshop CC2017 and therefore presumably Bridge CC2017 only now support Yosemite and El Capitan and not earlier OSX versions. Sierra has not been formally tested although it will obviously be in the future -so it is pot luck whether the apps will run stably under the new operating system.


I have the latest update of photoshop installed as creative cloud tells me 2015.5. I am using 10.9.5 OSX. i think there must be a work around for this some way

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