Can not rotate canvas with hand tool

Community Beginner ,
Aug 22, 2022 Aug 22, 2022

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Maybe it's a coincidence, but since I recently updated Photoshop to version 23.5.0 I can no longer rotate the canvas with the hand-tool. I get the message: "Cannot execute your request because it only works with OpenGL-enabled document windows." But OpenGL is enabled (see picture) and my NVIDIA is up to date. 
Hopefully you know how I can fix this.
Thank you in advance for your response.

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correct answers 1 Correct answer

Community Expert , Aug 22, 2022 Aug 22, 2022

Gooie dag!

 

I would check if disabling rulers would change something, If it does, I'd then check how rulers are rendered in the preferences.

I do not have yet 23.5.0 on this very machine, so can't tell if the setting is still there, but, in Preferences/Technology Previews, I'd try to change the setting of "Enable Native Canvas Rulers" then restart.

 

I would also make sure that the graphic drivers are up to date. (and do prefer the studio to the gaming ones)

I hope this helps.

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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Gooie dag!

 

I would check if disabling rulers would change something, If it does, I'd then check how rulers are rendered in the preferences.

I do not have yet 23.5.0 on this very machine, so can't tell if the setting is still there, but, in Preferences/Technology Previews, I'd try to change the setting of "Enable Native Canvas Rulers" then restart.

 

I would also make sure that the graphic drivers are up to date. (and do prefer the studio to the gaming ones)

I hope this helps.

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Hello, could you please help me to solve my problem, I ve been tring to find answer for already a month, but nothing helps -  https://community.adobe.com/t5/photoshop-ecosystem-discussions/tool-changing-not-recognized-when-wor...

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Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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It works! Thanks! You made my day!

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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Hello! Which part of my answer did work?

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Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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In  'Experimentele functies' ('Technology Previews'- I am, you knew it, Dutch) I activated/checked 'Native canvas deactiveren'.

Fijne dag verder!

 

Anneke

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Community Beginner ,
Aug 29, 2022 Aug 29, 2022

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This is the setting that worked for me. Thank you!!!

OpenGL Setting.jpg

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Community Beginner ,
Aug 30, 2022 Aug 30, 2022

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@LanderGraphics  I did that but the whole program started to run so slow that it's not a solution for me.

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Community Beginner ,
Aug 30, 2022 Aug 30, 2022

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Same here. I've escalated to a new post. "Lag Issue after v23.5 Update"

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Community Beginner ,
Sep 03, 2022 Sep 03, 2022

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Same here. Did the 23.3 work for you?

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Community Beginner ,
Sep 03, 2022 Sep 03, 2022

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quote

Same here. Did the 23.3 work for you?


By @LanderGraphics

Rotation Tool works fine in 23.3


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Explorer ,
Sep 12, 2022 Sep 12, 2022

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Me too, PS 23.5.0 Windows 10 the rotation tool doesn't work. Works fine till the previous version.

I tried to disable the technology Previews as described but without any result.

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