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grahamb15958644
Participant
October 29, 2019
Answered

Can not save images on Windows - Photoshop CC 2018

  • October 29, 2019
  • 1 reply
  • 376 views
  • When I transfer a file from Lightroom Classic to Photoshop to make changes to the image, it will not save (see attach)
  • Itry changing the file by adding XXX to the number I get the same message"cannot save because open in another application. 
  • My data files are saved in an external drive that is automatically backed up by another external drive.
  • I was in touch with Microsoft about this problem a couple of monts ago. The helper went on my machine remotely and corrected the problem. If they told me what they did I have forgotten.

{Thread renamed by moderator}

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi There,

    Sorry to hear that you're getting error while trying to save the file, could you please try updating Photoshop to the latest version which is 20.0.7 via the Creative Cloud app and let us know if it helps?

    Also, restarting the computer and then let us know if the issue persists.

     

    Regards,
    Sahil

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    October 29, 2019

    Hi There,

    Sorry to hear that you're getting error while trying to save the file, could you please try updating Photoshop to the latest version which is 20.0.7 via the Creative Cloud app and let us know if it helps?

    Also, restarting the computer and then let us know if the issue persists.

     

    Regards,
    Sahil

      G
      grahamb15958644Author
      Participant
      October 29, 2019

      Ssahil,

      I upgraded Photoshop to the latst version. I shut down and restarted my computer( P/C sunning Windows 10)

      It took some time to restart ,but when It restarted it still had 2018 on the opening poster.

      I did not start Lightroom,but I took an image already in photoshop ,modifyed it slightly and tried to save it. I got the same message (see Attachment. It may help to know that I can save files to the Picture folder in C drive) That is no good to me because under the lightroom catalouging system files must be kept in the same Lightroom folder or you can not find them. 

       

      I just tried another save while I was waiting for your reply and it worked. It is possible that have solved my problem.

      I will run another tet later.

      Graham

       

       

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