Can only view a corner of an opened filed in Photoshop CS6

New Here ,
Aug 05, 2022 Aug 05, 2022

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Hi, I have recently installed Photoshop CS6. When I tried to open a file, only a corner of the file appeared at the left hand corner of the screen. I tried dragging the layer and enlarging it. When I am holding onto the picture, I see the whole of it, but once I released the corner, it is back to the same problem. I tried unchecking the floating window under Preferences - Interface, but it did not solve the problem. Somehow, the files do not open as tabs, even though the option is checked. Could anyone advise me on this problem.1.jpg2.jpg

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Adobe Community Professional ,
Aug 05, 2022 Aug 05, 2022

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"I have recently installed Photoshop CS6" Photoshop CS6 has not been sold for many years and is not supported any longer, you failed to mention what operating system you're using, more than likely this is a screen resolution isuue.

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New Here ,
Aug 05, 2022 Aug 05, 2022

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Thanks for your reply. Mine is Windows 11. My screen display is 2560 x 1600

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Adobe Community Professional ,
Aug 05, 2022 Aug 05, 2022

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Do you have the windows Taskbar at the top or side of the screen?

 

If so, try moving it to the bottom and see if that makes a difference.

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New Here ,
Aug 05, 2022 Aug 05, 2022

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No, my task bar is at the bottom.

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Adobe Community Professional ,
Aug 05, 2022 Aug 05, 2022

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Have you tried resetting the preferences back to the factory defaults?

1) Close Photoshop.
2) Double click on the Adobe Photoshop icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete Photoshop Preference Files?” Click Yes.
If you don't see the question repeat the procedure again.

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New Here ,
Aug 15, 2022 Aug 15, 2022

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Hi, in fact, i uninstalled the program and tried to install it again, it gives the same problem.

 

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Adobe Community Professional ,
Aug 15, 2022 Aug 15, 2022

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My understanding is that Photoshop CS6 is not compatible (or reliable) with Windows 11.

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Adobe Community Professional ,
Aug 05, 2022 Aug 05, 2022

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Are you using a laptop/computer with two graphics cards (gpu)

 

One intergrated and the other dedicated.

 

Also in photoshop go to Help>Updates and see if you can get the 13.0.1.3 update

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New Here ,
Aug 15, 2022 Aug 15, 2022

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I have updated the program, but doesn't help either. Ya, I realised that I have an integrated and dedicated graphic cards. Does this affect photoshop?

 

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Adobe Community Professional ,
Aug 16, 2022 Aug 16, 2022

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Yes turning off the intergrated card will let photoshop use only the one dedicated card.

Photoshop doesn't do well wth two different graphics cards so one needs to be disabled and usually the intergrated card is the one to disable.

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