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Can someone tell me how to make photoshop ACTUALLY autosave?

Community Beginner ,
Jun 11, 2023 Jun 11, 2023

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Please help.

I'm so sick and tired of Photoshop refusing to autosave. I lost hours of work last week so I made sure I had autosaving turned ON in the current version of Photoshop I was using. It's set to autosave every 5 minutes, but I can't find any autosave files anywhere. There are no files in the auto-recovery folder. Why? Why does it have to be so hard to find an autosave file? Why is there not an "open autosave folder" "load autosave" or "recover" button in the dropdown menu? Have you never played a video game before? Play one and take note of how it handles autosaving. It shouldn't be a nightmarish quest to recover a saved file. 

This is where they are supposed to be, right? \AppData\Roaming\Adobe\Adobe Photoshop (Beta)\AutoRecover

This folder is empty. There is not a single file in there of any type. Why? When I have autosave on every 5 minutes, why is it empty? 

When I google this people claim that if Photoshop crashes, it should automatically recover what you were working on. Well, it has never done that for me. Certainly not this time. Can someone please just for the love of god tell me how I can make sure Photoshop is actually autosaving? I NEEED this functionality, but I can't get it to work. I've worked in IT for a decade and I can't fathom why Adobe can, while being the biggest name in creative apps, be the most unstable and poorly designed environment known to man. Autosaving shouldn't need to even be turned on. It should just happen on its own. But even with maximum effort, I can't make it do it. 

Bjrn23754708ul24_0-1686508073216.png

These are my settings. Do you know what would be nice? If it would tell me WHERE the files are! I've spent more time trying to work this out than it would have taken to just start my project over. 

I'm frustrated to tears and so confused, and I don't know what to do. I can't keep losing work like this, it's killing me. Please just tell me what I need to do to make it autosave. 

Forgive the rant, I am losing it.

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correct answers 1 Correct answer

Community Expert , Jun 11, 2023 Jun 11, 2023

@PolarBearon 

 

Years ago I got into two habits:

  • Save manually every time I do something right (fairly often)
  • Do an incremental save once or twice a day:
    Save, followed by Save As and add a number or the date to the filename. I move the older versions into an "archive" folder and eventually delete the older ones.

 

The newer .psdc format automatically saves versions and does what you are asking for. It requires that you save in the Cloud, which I prefer not to do.

 

Jane

 

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Adobe
Community Expert ,
Jun 11, 2023 Jun 11, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs >

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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First of all: there is no point in looking for the files. You're not supposed to do that.

 

  • If Photoshop crashes, the recovery file will come up automatically on next launch.
  • If Photoshop closes normally, the contents of the recovery folder is deleted. You don't want to be flooded with recovered files every time you open the application, if everything works normally.

 

In other words - either it comes up on its own, or there's nothing there.

 

To initiate the autorecovery process, the file has to be saved to disk at least once. This is to prevent the process from running for every random file you open and then dismiss again without intending to keep it. Saving it tells Photoshop that this is one you want to keep.

 

 

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Community Beginner ,
Jun 11, 2023 Jun 11, 2023

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Then I don't understand why it didn't recover my file after the crash. And the file in question had been saved many times before the crash. 

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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I don't want to sound dismissive, but I haven't seen a crash in many years and so I can't test this. But this is how it's supposed to work. Try to save the file under a new name (Save As).

 

If you have frequent crashing, that's usually GPU-related. What GPU do you have? Is this a laptop with dual graphics? Dual GPUs may cause conflicts and is a known problem.

 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html 

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Community Beginner ,
Jun 12, 2023 Jun 12, 2023

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It's a desktop. And I have a rtx 3090.

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Community Expert ,
Jun 11, 2023 Jun 11, 2023

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@PolarBearon 

 

Years ago I got into two habits:

  • Save manually every time I do something right (fairly often)
  • Do an incremental save once or twice a day:
    Save, followed by Save As and add a number or the date to the filename. I move the older versions into an "archive" folder and eventually delete the older ones.

 

The newer .psdc format automatically saves versions and does what you are asking for. It requires that you save in the Cloud, which I prefer not to do.

 

Jane

 

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New Here ,
Jan 10, 2024 Jan 10, 2024

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Answers like this don't really help. I frequently save, but if photoshop for some reason decides to crash and corrupt my file in the process, and then doesn't do autosave (like it's supposed to do, and as every other creative app does, without having to check any boxes or folders,  and would be expected of the biggest creative company in the world) the fault is in the software and not the user. 

 

The fact that you got used to coping with the outdated software is not an excuse for Adobe. Please, stop replying with comments like yours when people are frustrated, and with good reason. Try a little empathy.

 

Have a nice day!

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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Ok, I don't know why autorecovery (not autosave) doesn't work for you. As I said further up, I haven't seen a crash in many years, so I can't test this or try to reproduce. But from all I hear it generally works as intended.

 

So I can only comment generally. You probably won't find it helpful, so you can stop reading here.

  • You need to save the file to disk at least once.
  • If Photoshop crashes, it's nearly always the GPU. Update the driver. If it's a dual GPU laptop, the two GPUs tend to conflict (and crash). Disable the integrated GPU.
  • After a crash, the files you had open should reopen automatically on next PS relaunch. You're not supposed to "look for" the recovery folder. There won't be anything in it.

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Community Expert ,
Jan 10, 2024 Jan 10, 2024

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LATEST

 

quote

Answers like this don't really help.

By @Severo5EE8

 

When an answer that helped someone else does not help you, you might want to consider starting a new thread where you will get help tailored to your issue.

 

Jane

Forum volunteer

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