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Selfishbeech
Participating Frequently
August 5, 2024
Question

can't able to create new file in photoshop

  • August 5, 2024
  • 1 reply
  • 4861 views

Hey Adobe Photshop Community,

Help

As soon as I open photoshop and go to new file option and enter the requirement of canvas and hit create , no response is given, new file is not cretaed and even old psd files are also not opening.

since last month I'm facing this issue. 

ATTACHING A VIDEO TO MAKE THINGS CLEAR.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 5, 2024

Hey, @Selfishbeech. Welcome to the Photoshop Community. I'll help you figure this out.

Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

 

Try this: set Photoshop to run with administrator privileges by default.

  • Go to C:\Program Files\Adobe\Photoshop 2024
  • Right-click on Photoshop.exe > Properties > Compatibility > Change Settings for all users > Check 'Run this program as an administrator'

SameerK_0-1661346557691.png

  • Click on OK & Apply to save the changes.
  • Try launching Photoshop & check if it helps.

If this does not help, try these steps: 

Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

    S
    SelfishbeechAuthor
    Participating Frequently
    August 8, 2024

    @Sameer K  every single tool is showing some sort of problem 

    it works fine when we freshly create new file after launching photoshop but within two three minutes tools don't work properly.

    So basically tools which I use in making social media content (eg- product manipulation) are not working even crop tool is also not working. 

     

     

    I was happy that now  I can create new files on photoshop  and work but paid verions also giving no benefit I think so. 

    it's so frustating that I am not able to work on my portfolio and other stuff as well.

     

    InDesign and illustrator are working fine but then why this to photoshop.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 8, 2024

    Thanks for sharing the details. Here are a few things to check:

     

    You're using Photoshop v25.7, please update to the latest is v25.11.

    Your machine has two GPUs: the power-saving Intel UHD 750 Graphics and the high-performance Nvidia RTX 4060 Ti.

    Please try these two suggestions:
    1 - Update the graphics drivers using Intel's auto-detect program, as Nvidia drivers already updated.

    2 - Follow step 6 in the content here to configure the default GPU for Photoshop: https://adobe.ly/49YQSCI 

    Let me know if this helps. Thanks!
    Sameer K

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