Can't access Print settings for Photoshop Manages Color

[KWeinstein]

I am using an Epson SC P800 printer to print from Photoshop.

Last night my printer lost wi-fi connection with my computer and when I re-connected the printer to wi-fi, the print settings for Photoshop manages color changed and the prints look awful.

I am attaching the current print dialog settings (first attachment) and the print dialog settings that I wish I could access (second attachment). I have re-installed the Epson print drivers and un-installed and then re-installed Photoshop CC, and performed all the maintainace of the epson print heads/nozzles.  I have gone through all of the suggested fixes listed by Adobe. All previous versions of Photoshop give me the same print dialog settings.

Does anyone know how I can retrieve Printer settings in the print dialogue box??

Many Thanks!

Kathryn

[nikunj.m]

Hi Kathryn, 

We apologize for the issue you are facing while printing through Photoshop.

Would you mind sharing the version of Photoshop you are currently using by going to Help > System info?

As you mentioned that you have uninstalled and re-installed the printer drivers, could you please confirm if you have installed the latest drivers from the manufacturer’s website?

You can try to hit the print option in Photoshop with the spacebar pressed (that would reset the print settings for Photoshop) and check if that helps.

You may also try to reset the preferences for Photoshop using the steps mentioned in the link below.

https://helpx.adobe.com/in/photoshop/using/preferences.html

Regards,

Nikunj

[KWeinstein]

Hi Nikun,Photoshop 20.0.06

[KWeinstein]

Hi Nikun--sorry I hit return too soon. I downloaded photoshop cc20.0.06 and yes i installed the most recent epson driver for SC P800 printer. I tried the pressing the spacebar when I hit the print option in photoshop and reviewed adobe preferences documentation. Any other suggestions?

[nikunj.m]

Could you please try steps 4-5 in the link mentioned below to check if that helps?

https://helpx.adobe.com/photoshop/kb/print-settings-option-unavailable-print.html

[KWeinstein]

just tried step 5 again and still have the same problem. any other suggestions? will adobe send me the correct print settings and instructions on how to manually load them?

[KWeinstein]

I will try step 5 (already tried this this morning, but will repeat the step). Step 4 is for Windows.

[nikunj.m]

Would you mind checking if the printer is setup using Air print?

[KWeinstein]

Turning off AirPrint solves the issue. Many thanks. Kathryn

[nikunj.m]

I am glad that fixed the issue. Please feel free to reach out in case you need any further assistance.