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BugFolk
Known Participant
December 3, 2018
Question

Can't change workspace (instant crash)

  • December 3, 2018
  • 2 replies
  • 1173 views

I noticed the problem when I installed CC Photoshop 2019. I uninstalled it and then went back to photoshop 2018. Now I'm having the same problem.

I waited too long to ask for help on this and now am frustrated.

Crash report details:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.7" build="20181012.r.437">

<time year="2018" month="12" day="3" hour="2" minute="6" second="24"/>

<user guid="b848dd1e-a8f5-4053-b9fa-5bc62efca316"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16257" machine="Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFB63C9B77D">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFB63C9B77D" symbolname="RegisterProcTableCallback"/>

<stackStatement index="1" address="0x00007FFB639581B5" symbolname="RegisterProcTableCallback"/>

<stackStatement index="2" address="0x00007FFB63958FC9" symbolname="RegisterProcTableCallback"/>

<stackStatement index="3" address="0x00007FFB63B9A77B" symbolname="RegisterProcTableCallback"/>

<stackStatement index="4" address="0x00007FFB63B43367" symbolname="RegisterProcTableCallback"/>

<stackStatement index="5" address="0x00007FFB63C993EB" symbolname="RegisterProcTableCallback"/>

<stackStatement index="6" address="0x00007FFB6390FD67" symbolname="RegisterProcTableCallback"/>

<stackStatement index="7" address="0x00007FFB6390F5DF" symbolname="RegisterProcTableCallback"/>

<stackStatement index="8" address="0x00007FFB63902E41" symbolname="RegisterProcTableCallback"/>

<stackStatement index="9" address="0x00007FFB63AD4D91" symbolname="RegisterProcTableCallback"/>

<stackStatement index="10" address="0x00007FFB63AD3C3B" symbolname="RegisterProcTableCallback"/>

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<stackStatement index="13" address="0x00007FFB638301C9" symbolname="RegisterProcTableCallback"/>

<stackStatement index="14" address="0x00007FFB637DD8AE" symbolname="DrvShareLists"/>

<stackStatement index="15" address="0x00007FFB637DDE3B" symbolname="DrvSwapBuffers"/>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

    This topic has been closed for replies.

    2 replies

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    December 3, 2018

    Check one the HP site than see if they  have a driver they may have some modification for the I7 processor with the onboard GPU. You will most likely need you HP serial of let their site access you machine so they can see which driver you need

    JJMack
    B
    BugFolkAuthor
    Known Participant
    December 4, 2018

    I'm not sure if this will cause performance issues in the future or affect other Photoshop features, but I did eventually get around the issue by making sure to quickly close Photoshop after unchecking the use graphic processor in the preferences > performance menu.

    Changing the setting without closing the program still generates a crash.  Upon reopening I was able to remove the tutorial panel and change the right side toolbars.

    B
    BugFolkAuthor
    Known Participant
    December 3, 2018

    Here is it again, after I tried reinstalling 2019. Thinking about giving up on my subscription if this can't be resolved.

    ?xml version="1.0"?>

    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

    <crashreport serviceVersion="2.0.3" clientVersion="2.0.3" applicationName="Adobe Photoshop CC" applicationVersion="20.0.1" build="20181029.r.41" source="Windows-Client">

    <time year="2018" month="12" day="3" hour="2" minute="23" second="43" timeoffset="-360" timezone="Central Standard Time"/>

    <user guid="b848dd1e-a8f5-4053-b9fa-5bc62efca316"/>

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    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFB616DB77D">

    <backtrace crashedThread="0">

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    <binaryImage start="0x00007FFBBFEE0000" end="0x00007FFBBFF0E000" path="cryptnet.dll"/>

    </binaryImageSet>

    <dumpType>

    Mini

    </dumpType>

    </crash>

    </crashreport>

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    December 3, 2018

    Fault Seems to be in ig9icd64.dll

                                                                     7FFB63C9B77D

    <binaryImage start="0x00007FFB637D0000" end="0x00007FFB646BE000" path="ig9icd64.dll"/>

    I believe that is Intel HD Graphic device driver make sure your is the latest one for you machins graphics.

    JJMack
    B
    BugFolkAuthor
    Known Participant
    December 3, 2018

    This is some info I copied from my Intel processer settings. Not sure if there an update available.

    Intel(R) UHD Graphics 620

    Report Date: Monday, December 3, 2018

    Report Time [hh:mm:ss]: 1:13:08 PM

    Driver Version: 24.20.100.6025

    Operating System: Windows* 10 Home (10.0.17134)

    Physical Memory: 16257 MB

    Vendor ID: 8086

    Device ID: 5917

    Device Revision: 07

    Graphics Output Protocol (GOP) Version: 9.0.1066

    Current Resolution: 1920 x 1080

    Processor: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz

    Processor Speed: 1992 MHz

    Processor Graphics in Use: Intel(R) UHD Graphics 620

    Shader Version: 5.1

    OpenGL* Version: 4.5

    OpenCL* Version: 2.1

    Vulkan* Version: 1.1.70

    * Microsoft DirectX* *

    Runtime Version: 12.0

    Hardware-Supported Version: 12.0

    * Devices connected to the Graphics Accelerator *

    Active Displays: 1

    * Built-in Display *

    Display Type: Digital

    DDC2 Protocol: Supported

    Gamma: 2.2

    Connector Type: Embedded DisplayPort

    Device Type: Built-in Display

    Maximum Image Size

    Horizontal Size: 13.39 inches

    Vertical Size: 7.48 inches

    Supported Modes

    1920 x 1080 (60p Hz)

    1920 x 1080 (40p Hz)

    Raw EDID:

    00 FF FF FF FF FF FF 00 06 AF ED 22 00 00 00 00

    00 1A 01 04 95 22 13 78 11 6E 85 93 58 58 92 28

    1E 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

    01 01 01 01 01 01 14 37 80 A6 70 38 2E 40 6C 30

    AA 00 58 C1 10 00 00 18 B8 24 80 A6 70 38 2E 40

    6C 30 AA 00 58 C1 10 00 00 18 00 00 00 00 00 00

    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

    00 10 48 FF 0F 3C 6E 0F 16 28 6E 20 20 20 00 34

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