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Participant
January 22, 2021
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Can't close Photoshop 2021 due to program error on Windows

I went on photoshop today and I was stuck on the "Welcome to photoshop" screen, when I try to do anything a popup comes up saying "could not complete your request because of a program error", I have been searching to find a solution and I did, I turned off "use graphics processor" and it worked fine until I went to close and the file closed but now I can't close the welcome screen, it doesn't appear in task manager either so I can't force close it. I am using the latest update though it was not working before updating. any help would be appreciated

 

 

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Meilleure réponse par nikunj.m

Hi,

 

We're sorry about the trouble with Photoshop. Please ensure you have the latest verion of Photoshop (22.1.1) installed on the computer. If you have already updated, you can try the steps suggested here: https://adobe.ly/2JZDqZB

 

If the issue persists, please roll back to the previous version of Photoshop (22.0.1) using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Nikunj

1 commentaire

nikunj.m
nikunj.mRéponse
Legend
January 22, 2021

Hi,

 

We're sorry about the trouble with Photoshop. Please ensure you have the latest verion of Photoshop (22.1.1) installed on the computer. If you have already updated, you can try the steps suggested here: https://adobe.ly/2JZDqZB

 

If the issue persists, please roll back to the previous version of Photoshop (22.0.1) using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

 

Regards,

Nikunj

IPQAuteur
Participant
February 1, 2021

hi, thanks for the help, that did fix that issue but now photoshop id extremely laggy and producing vidual glitches like a sort of burn in effect with some things when moving, i have tried turning on and off the hardware acceleration and that did nothing.