Can't copy texture and sample into illustrator or ps. Please help....

I am having a duce of a time getting texture and coloring of glass copied into my shapes as I design a window for a client. This shouldn't be so difficult, but I'm having a terrible time. 

I have one shape that is a trapazoid. I want the image to give that shape the colors represented in the screen shot.
When I try to post the screen shot into my highlighted selection of the trapazoid the photo with nothing in it is what I get. Nothing. The screen shot does not reproduce.
I also dried drawing inside a shape. It would look like it might work, but when I was done it would turn into a black line box in the layout and not be as indicated in the tutorial. So my app is not working on so many levels as to be a problem of finding out just what is wrong.
KaCe