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jesse_anandg61011108
Participant
December 13, 2016
Answered

Can't create new file in Adobe Photoshop CC 2017 version

  • December 13, 2016
  • 4 replies
  • 4877 views

When I open Adobe photoshop it opens normally but when I click on New in File tab it responds nothing and again when I try to attempt it shows file in inactive mode.

Please have a look to screenshot and solve the issue ASAP.

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi jesseanandg,

You can reset the Photoshop preferences and check if that helps.

Refer: Preferences in Photoshop

Regards,

Mohit

4 replies

A
Anonymous
June 16, 2017

go to Edit > Preferences > General.

and checked >Use Legacy "New Document" Interface

    S
    stephaniedeveaux
    Participant
    January 24, 2017

    I am also unable to open a new file in Photoshop CC 2017.  My screen looks exactly like yours.  I've seen this issue posted repeatedly around the web but no answers.  So far, I've reinstalled Photoshop and I've updated my graphics driver.  Neither has solved the issue.

    A
    Anonymous
    February 7, 2017

    I am also facing the same issue.

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    December 19, 2016

    Hi jesseanandg,

    You can reset the Photoshop preferences and check if that helps.

    Refer: Preferences in Photoshop

    Regards,

    Mohit

    theBobbyBLACK
    theBobbyBLACK
    Participant
    December 19, 2016

    I was having the same issue and my Creative Cloud app would not open.  I restarted the computer, updated the recent release for Photoshop CC 2017 and was able to open Photoshop with no more issues.

    theBobbyBLACK
    theBobbyBLACK
    Participant
    December 19, 2016

    Can you open the Creative Cloud App?

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