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Can't create new file in Photoshop (Grey Window) in Photoshop 21.0.2

Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Hi all,

 

Hopefully someone can help me with this. 

Using the latest update for PS (21.0.2).

 

When I try to create a new file, I just get a grey window with no option to create new file.

Is anyone else experiencing the same issue or is there a known fix for this?

 

Thanks in advance. 

 

Screen Shot 2019-12-11 at 9.27.20 am.pngexpand image

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correct answers 1 Correct answer

Dec 10, 2019 Dec 10, 2019

Hi there,

 

Sorry that you cannot create a new document in Photoshop 21.0.2. Could you please turn on the Legacy Compositing option in Performance preferences?

  • Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop.

 

  • Also, use the Legacy new document interface under Preferences> General in Photoshop.
     

2200.jpgexpand image


Let us know how it goes.
 
Thanks,
Akash

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Community Expert ,
Dec 10, 2019 Dec 10, 2019

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Try resetting the Photoshop preferences.

 

https://helpx.adobe.com/au/photoshop/using/preferences.html

 

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Hi Michael,

Thanks for the response - unfortunately this did not work - the problem persists.   

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Community Expert ,
Dec 10, 2019 Dec 10, 2019

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Within the General section of the Photoshop Preferences is the setting Use Legacy "New Document" Interface. If you use this option are you able to create files? This isn't a solution, necessarily, but trying to isolate the problem.

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Hi Michael!

 

Thanks mate! That worked - thanks for your time and support!

 

Have a great day!

Marc

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Community Expert ,
Dec 10, 2019 Dec 10, 2019

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Great to hear. Thanks Marc.

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Dec 10, 2019 Dec 10, 2019

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Hi there,

 

Sorry that you cannot create a new document in Photoshop 21.0.2. Could you please turn on the Legacy Compositing option in Performance preferences?

  • Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop.

 

  • Also, use the Legacy new document interface under Preferences> General in Photoshop.
     

2200.jpgexpand image


Let us know how it goes.
 
Thanks,
Akash

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Community Beginner ,
Dec 10, 2019 Dec 10, 2019

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Hi Akash!

 

Thank you very much - that worked. 

Thank you for your help on this - it's really helped me out! 

 

Have a wonderful day! 

Marc

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Dec 16, 2019 Dec 16, 2019

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Thanks for the update. Glad to know that helped. 🙂

 

~Akash

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