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M
mayaeh
Participant
January 22, 2018
Answered

Can't download Letterers Kyle T. Webster brush pack

  • January 22, 2018
  • 2 replies
  • 2421 views

Hi all,

I wanted to try out the Kyle T. Webster Letterers brush pack. When I click the download link it opens a new page that says:

Not Found

The requested URL /pub/adobe/photoshop/brushes/letterers.abr was not found on this server.

I am on an iMac and I've tried downloading with both the Safari and Chrome browsers. Both give me the same message. I downloaded the Gouache pack with no problems. My CC membership & Ps app is up to date.

Any ideas for me?

TIA!

Maya

    This topic has been closed for replies.
    Correct answer gener7

    I've been tracking down this problem on my Mac and traced it to an add-on called "HTTPS Everywhere" which forces https secure web connections on websites. I unchecked adobe.com from the "Force encrypted connections to these websites:" option.

    Kyle's brushes are downloading normally for Firefox and Chrome. Safari is fine, but a reminder not to use Microsoft's Edge browser.

    The region I set for Adobe.com is US OS is MacOS 10.12.6 You will see the region selection at the bottom of your account page. Be sure you are sign in and presumably a CC subscriber.

    2 replies

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    January 22, 2018

    Good news: You are not alone -> Cannot download Halftone brushes

    Bad news: no one seem to know why this happens

    gener7
    Community Expert
    gener7Community ExpertCorrect answer
    Community Expert
    January 22, 2018

    I've been tracking down this problem on my Mac and traced it to an add-on called "HTTPS Everywhere" which forces https secure web connections on websites. I unchecked adobe.com from the "Force encrypted connections to these websites:" option.

    Kyle's brushes are downloading normally for Firefox and Chrome. Safari is fine, but a reminder not to use Microsoft's Edge browser.

    The region I set for Adobe.com is US OS is MacOS 10.12.6 You will see the region selection at the bottom of your account page. Be sure you are sign in and presumably a CC subscriber.

      M
      mayaehAuthor
      Participant
      January 22, 2018

      Thanks, gener7. I don't have the add-on. I am in the US and assumed that Adobe.com knew that. But I went to the bottom of the account page, set my location as US, and now it's downloaded just fine.

      Thanks so much!

      gener7
      Community Expert
      gener7Community Expert
      Community Expert
      January 22, 2018

      You can leave a message here: Photoshop: Can't download Kyle T. Webster free brushes (Win Explorer) | Photoshop Family Customer Community

      Product Managers monitor this forum. They are Adobe Employees and can look into it.

      Gene

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