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hopechandler
Participant
November 7, 2023
Question

Can't edit TIFF from WideTEK 24F flatbed scanner in Ps

  • November 7, 2023
  • 2 replies
  • 161 views

We purchased the WideTEK 24F flatbed scanner and are trying to set up our workflow. Today we found out that we're not able to edit the TIFF images in PS. When we click on the "Edit" dropdown, all options are greyed out. I have tried disabling the home screen in PS and opening from Bridge. Does anyone who is more Ps savvy than me know what the problem might be? 

 

Also, I have tried to put the image in Lightroom, but it won't load. When I hover over the warning "!" triangle it says "This file does not contain a supported format (or might be damaged)." 

 

The example file we have may be sensitive archival material, so I won't attach it here. Let me know if I should scan another document to upload for troubleshooting.

    This topic has been closed for replies.

    2 replies

    L
    Lumigraphics
    Legend
    November 7, 2023

    Scan to disk in your scanner software and then open.

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    November 7, 2023
    1. Use the scanner software to save to disk.
    2. File > Open in Photoshop, or double-click from Bridge/Windows Explorer.

     

     There is no way to send the file directly into Photoshop.

     

    Once on disk, you can also import the file into the Lightroom catalog. Again, you can't open directly.

     

    There once was something called the TWAIN interface, a plugin used to access the scanner software from within Photoshop. But that's a long time ago. There never was a 64 bit TWAIN, so it effectively died around 2008-2010.

    H
    hopechandlerAuthor
    Participant
    November 7, 2023

    Ah, thank you. We are able to get it into Ps, but the edit tools are greyed out. So, I've been trying to open it in Ps in different ways to see if that would fix it to no avail. We are currently saving to our network/share drive and opening it from computer to Ps/Bridge/Lightroom.

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