Participant

Question

Can't find anyone contact details for anyone at adobe to help

Forum|Forum|2 years ago
April 13, 2023
4 replies
1222 views

Just bought adobe photoshop and it does not work. I have uninstalled and reinstalled but I still have the same error. it just flashes black and white all the time.

I cannot find any contact email address or phone number to speak to anyone - there is not help as I have no error code.

Do I just have to go for a refund. I really wanted to use this programme but no support at all

Does anyone have an email address for adobe to get some human help please.

Windows

This topic has been closed for replies.

TheDigitalDog

Inspiring

If you want to contact Adobe directly (as this is a user to user forum):

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

P

Pamela29392540310bAuthor

Participant

I have just purchased abobe photoshope paid for a year. It does not work, cannot get it to work.

I cannot find any way to contact adobe - if they can't get it to work, how do I let them know. I have tried for a refund but they automtic system says I will lose my money.

A programme that does not work

Noone to discuss it with

No refund

Is this legal surley they can't just steal my money?

AxelMatt

Community Expert

We need more informations about your issue.

Please Consider including the following in your question:

Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; the amount of RAM; etc

The above info will help to try to solve your problem.

This is a public forum, not the link to Adobe support. We're normal users and we can't help with account and/or payment problems.If you wish to contact to someone from the support, please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

You can also use the Phone Support. The appropriate phone numbers you'll find here: https://helpx.adobe.com/contact/phone.html

The chat is normally quicker than a phone call.

If you like you can also use Twitter to tweet @AdobeCare

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

jane-e

Community Expert

@Pamela29392540310b

Go to Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop

Jane

jane-e

Community Expert

@Pamela29392540310b ,

What happened when you tried Edit > Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop?

Jane

P

Pamela29392540310bAuthor

Participant

I cannot find the chat line that someone mentioned. I am just going to have to try to get a refund as I noticed that was one auto option. Was going to recommend this work my business client but with not support what is the point if it does not work from the start. Never had this problem with any other company

jane-e

Community Expert

@Pamela29392540310b

The flickering is only an issue for computers with older GPUs that do not support DirectX 12. Deactivating the Native Canvas will fix this for you.

Jane

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