Can't get Remove Tool to work. I am the admin and only user.

[drienny]

I am the admin on my own Creative Cloud account. I am on MacBook Pro running Sonoma. I have just reinstalled Creative Cloud/Photoshop on a new laptop. I can't get the Remove Tool to work. I get the message: "Required components are being downloaded. Check back later to use the tool once the download is complete." I have waited an hour and nothing happens. Please help.

[Myra Ferguson]

According to this Knowledge Base article, "...the components need to be downloaded only once. Don't cancel the download and select Go back to previous tool."

• https://helpx.adobe.com/photoshop/using/retouching-repairing-images.html

[drienny]

Thanks Myra. I have tried that multiple times. I eft it for two hours with the download message. Nothing happened. Nothing downloaded. The Remove Tool still isn't functional. I have searched and searched for an answer. I was just hoping someone here had run into the same issue and fixed it. I keep reading about needing Admin rights - but I am the admin on my own account. It's very frustrating. Thanks again for your advice.

[Myra Ferguson]

You could try confirming that you're running as administrator 

• Install or run Adobe applications in new user account | Mac OS X