Can't install Nik Collection 5 [Windows 11]

[john francis]

I recently upgraded to Nik Collection 5 on my Windows 11 desktop pc but something went wrong with the install process and the error message shown in the first screenshot appeared.

The collection doesn't show in Photoshop.  Nik Collection 5 doesn't show in Control Panel/Programs/Uninstall Programs and it doesn't show up in my independent uninstaller either.  

Does anyone know how to resolve this problem, please?

Thanks

John Francis

[Kevin Stohlmeyer]

Hi @john francis are you installing on the same directory that Photoshop is installed?

Otherwise, have you contacted Nik via their forums for assistance?

https://feedback.dxo.com/t/trouble-installing-nik-colllection-5/26917

[john francis]

Thanks for your reply, Kevin.  Yes, I'm trying to install Nik on the Windows 11 C drive where all programs, including Photoshop are installed.  I have asked DXO for assistance and they sent me a helpful email, but none of their suggestions work.  I have asked for more help but haven't heard back yet.

[Trevor.Dennis]

Anything in the release notes?

https://download-center.dxo.com/Support/docs/NikCollection_v5/release-notes/Nik5_release-note_win_EN...

I'll add Windows 11 to your subject line, that might attract the appropriate people to view the thread.

[john francis]

Thank you Trevor.  Can't find anything in the notes.

[Trevor.Dennis]

This question, and others like it — for the Topaz Labs apps if memory serves — often come up after updates, and an answer that often works is 'Are you using the latest install file?'.  It's as iff the install.exe file is looking for a specific file location that contains the Photoshop version.  I have taken to keeping plugins in a folder in My Documents, and putting a shortcut to it in:

C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins

The Mac location will be here somewhere

Photoshop preference file functions, names, locations (adobe.com)