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Participant
November 24, 2022
Question

Can't install plugins, error code pops up.

  • November 24, 2022
  • 2 replies
  • 5993 views

Hey guys!

I recently bought the full creative cloud student package. I mainly use Photoshop and Lightroom. I was trying to install a plugin earlier, and when I click on 'get'  it works fine. When I then however click the 'Install' button, to install the plugin, this error code pops up: "Couldn't install plugin, please try again. Error code -18. Help Center"

I have tried many times to close all applications, launch Creative Cloud again (in administrator as well) and install a few different plugins. None work. When I looked on the error code list on the Adobe site, it said that it had something to do with me not being logged in correctly(?). I logged out and back in, still the same issue occurs.

Would anyone be able to help me out?

 

Much appreciated!

 

This topic has been closed for replies.

2 replies

Participant
March 1, 2023

Having this same issue.  Has anyone had any luck resolving?

Kevin Stohlmeyer
Community Expert
Community Expert
March 1, 2023

Hi @travisg62321732 per the help doc:

-18 User is not signed in This error occurs when you aren't signed in. To fix this issue, ensure that you are signed in to the Creative Cloud desktop app.

If you are signed in, try logging out of the CC desktop app and back in.

If that does not work, what OS are you running and what extension/plugin are you trying to install?

Participant
March 1, 2023

Yeah, signing out/signing in makes no difference.

 

Windows 11, 22H2.  Plugin is uniqueplm for Illustrator.

kglad
Community Expert
Community Expert
November 24, 2022

<moved from download&install>