Can't open a PS file - 'Could not complete your request because of a disk error'

Forum|Forum|8 years ago
September 8, 2017
7 replies
45345 views

When I try to open a PS file, I get the message 'Could not complete your request because of a disk error'.

The PS file is a duplicate, I've copied/'saved as' an original PS file from an external hard drive to our network drive. It was previously working fine, I was able to open,

edit, export, save as and close with no problem. The next time I tried to open the file, the error message came up.

I managed to replicate this issue with a different file. Used the same procedure as before, copied an original file from an external drive to a network drive, only this time I couldn't open the file and I get the disk error message straight after opening the file.

I saved the original file from the external drive to my local drive, seems to work fine. I tried to copy the file from the network drive to my local drive but seems to have a separate issue with the file size exceeding the limit. (the file is 80mb)

There's over 150 BG of space available on my local drive, but not sure if this would be relevant as the file I tried to open is saved on a network drive.

Any help would be appreciated.

disk error

Correct answer Alec Hubert

I found a solution for me!

I had the original saved to my desktop. End of my day, moved it into my network drive. Next day, wouldn't open. I re-downloaded the file from my network back onto my desktop and tried opening it there and viola! She works! Hope this helps someone else!

@

@damnshesdark

Participant

This NO DOUBT worked!

Thank you bc I was about to LOSE MY MIND lol

pedrop46084310

Participant

Hi there!

Around a month it happens the same thing here. I have the full pack Adobe sucription and OSX Capitan in Mac. It appears the message:

Could not complete your request because of a disk error.

We have erased all the archives in the bin. We cannot open the Adobe Illustrator archives but we do open the images (jpeg...). The archives are saved in the Desktop.

Thank you in advance,

Pedro

Alec HubertCorrect answer

Participant

I found a solution for me!

I had the original saved to my desktop. End of my day, moved it into my network drive. Next day, wouldn't open. I re-downloaded the file from my network back onto my desktop and tried opening it there and viola! She works! Hope this helps someone else!

David Mohr

Community Manager

Thanks for sharing that info, Meaghan. That should be helpful for a number of people.

Just to be clear, if you have troubles with a specific Photoshop file (or files), a great first step would be to try again with the files stored locally or in the Creative Cloud. We have thoroughly tested the latter, but your particularly network setup could very well be unique or have its own peculiarities, which we're not aware of and which we cannot certify.

Hope that helps,
David

V

vladu17

Participant

Hello to everybody ...

I have this error when i try to open a raw file in camera raw from my macbook pro 2014 : Could not complete your request because of a disk error.

I have the latest PS CC version . I tryed all of these tips but doesn't work ... When i open a photo from Lightroom to PS it works , but when i want to Open for example a CR2 file in PS.... that error appear.....What i can do ? I can't edit my photos ...from Camera Raw..

I need serious help guys ...