Participating Frequently

Question

can't open any files on Photoshop CC 2015

Forum|Forum|5 years ago
March 17, 2020
4 replies
1227 views

Haven't had Photoshop for a while and now when I got it again it's not working for some reason. Every time I try to open any file it can't be open because the file is not found. Anyone know why? And how can I fix this, please?

This topic has been closed for replies.

jane-e

Community Expert

"Haven't had Photoshop for a while and now when I got it again"

How were you able to get CC 2015 recently?

~ Jane

V

vilmas7410191Author

Participating Frequently

Still have the same app on my laptop. But obviously not able to update anythig because I've got a Mac OS 10.5

gener7

Community Expert

As a subscriber you can update to CC 2019 or CC 2020 at no extra charge. CC 2015 isn't supported and can't be downloaded anymore.

V

vilmas7410191Author

Participating Frequently

I've tried but I've got an Mac OS 10.5 and it won't let me get the new version.

gener7

Community Expert

Well, yes the earliest now required is 10.13

A simple fix might be restting preferences. That's what I suspect when something goes wrong for no reason.

Peru Bob

Community Expert

Can you right click on the file and choose open with Photoshop?

V

vilmas7410191Author

Participating Frequently

No. Same thing again "Could not complete your request because the file was not found"

Peru Bob

Community Expert

Are the files located on a drive not connected to the computer?

V

vilmas7410191Author

Participating Frequently

they're on my desktop

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