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Can't open files from thumbnails in the home screen

Community Beginner ,
Apr 28, 2023 Apr 28, 2023

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  1. Version of the app: 24.4.1
  2. Platform and OS version: macOS Ventura 13.3.1
  3. Basic steps to reproduce the problem: Open Photoshop, click on any existing file thumbnail (or name).
  4. Expected result and actual result: Clicking on the thumbnail (or filename) should open that file; but nothing happens.
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correct answers 1 Correct answer

LEGEND , Apr 28, 2023 Apr 28, 2023

Let's start with a reset of preferences to see if this fixes the issue.

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences on quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

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LEGEND ,
Apr 28, 2023 Apr 28, 2023

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Let's start with a reset of preferences to see if this fixes the issue.

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences on quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Apr 29, 2023 Apr 29, 2023

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Option + Command + Shift didn't do anything, but resetting from Settings kind of worked. It removed all of my files, but after I opened one and closed it, I was able to open it again using the thumbnail. Thank you.

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