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Participating Frequently
August 16, 2023
Question

Can't open images or create new projects

  • August 16, 2023
  • 30 replies
  • 4003 views

Hello there folks,

 

since it seems impossible to contact Adobe directly for assistance, i'm here asking for your knowledge and wisdom!

95% of the times i am unable to open images or create new projects, like literally blank ones. I just click Create and... nothing, nothing happens at all.

Right-click on an image, Open With - Photoshop? Nothing.

Drag and drop an image in Photoshop? Nothing.

In the rare occasions that it works, there could be some extras, like if i drag and drop an image into the existing project, you guessed it, nothing happens.

Or even worse, i'm unable to export my project, or save the project! So basically everything is lost and you don't know when that's gonna happen.

I've uninstalled it multiple times, resetted all the settings, obliterated Photoshop from the Windows register, restarted my PC, i really don't know what else to do.

The files are fine, they are compatble and not corrupted.

Specs: i9 9900KS - RTX 2080S - 32GB RAM

This topic has been closed for replies.

30 replies

Participating Frequently
August 17, 2023

Negative, I have also manually deleted every trace of every Adobe software, and then reinstalled everything.

Still nothing.

Derek Cross
Community Expert
Community Expert
August 17, 2023

So the new Photoshop installation, after using the Cleaner Tool,  hasn't worked either?

Participating Frequently
August 16, 2023

I did, checked it myself cause it's my job xD

I've also spent 30-40 minutes on the phone with Adobe and no dice, we went through a bunch of stuff and nothing worked.

Derek Cross
Community Expert
Community Expert
August 16, 2023

You might have a faulty component, it might be worth you getting your system checked out.

Participating Frequently
August 16, 2023

I might try that tool then, cause I assure you my PC is not nearly old enough to justify PS not working properly.

Derek Cross
Community Expert
Community Expert
August 16, 2023

How old is your computer? I ask because nowadays Photoshop needs a powerful computer to run efficiently. I'm a Mac user myself so I don't know much about Windows specs. The other thing you might consider, assuming no-one else comes up with a better suggestion, would be to use the Adobe Cleaner Tool to remove all versions of Photoshop and install a clean version.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Participating Frequently
August 16, 2023

Right I forgot, like 180GB.

Derek Cross
Community Expert
Community Expert
August 16, 2023

And how much spare hard disk capacity do you have?

Participating Frequently
August 16, 2023

I'm using both PS2023 24.7 and PS2024 (Beta).

I did reaett that already more than once, to no avail.

Derek Cross
Community Expert
Community Expert
August 16, 2023

Which version of Photoshop?

You have sufficient RAM, how much spare disk capacity do you have?

The next thing to try is to reset the Photoshop preferences back to the factory defaults. You can do that under the General tab in Photoshop preferences, then close and reopen the application.