Can't open .psd file that contains bulleted list.

[Eli30092232hcw1]

Issue: 

• Photoshop version: 26.0.0 20240927.r.26 a733fda x64, 26.1 (Beta)
• OS: Win 10
  
  

Steps to reproduce:

1. Create a new file
2. Add text and use a Bulleted list (any font)
3. Convert text to Paragraph text, move bounds of the text
4. Safe the file
5. Try to open again or try to place it as embedded/linked

Expected result: Open the file
Actual result: File is not opening, Photoshop freezes, can't do anything

[Sameer K]

Hey, @Eli30092232hcw1. Welcome to the Photoshop Community. Thanks for the details. I tried to recreate this issue using the video on a test device, but it did not work. 

When you save the PSD, the pop-up for Maximize Compatibility does not show up. Please check the Preferences > File Handling & check if it is set to Always, or Never. 

If this does not help, please try these steps:
Go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

[Eli30092232hcw1]

It doesn't work with both compatibility options. Deleting settings didn't help either.

Also, a friend of mine was able to open these files on a different PC and version of PS, turned off that bulleted list, and saved it for me - and I can work with them again. So seems that the problem is not in the files.

[Eli30092232hcw1]

@Sameer K 
It doesn't work with both compatibility options. Deleting settings didn't help either.

Also, a friend of mine was able to open these files on a different PC and version of PS, turned off that bulleted list, and saved it for me - and I can work with them again. So seems that the problem is not in the files.

[Eli30092232hcw1]

@Sameer K 

I've also tried an older version of PS and it works properly (25.12.0 20240903.r.806 055f5e9 x64)

[Sameer K]

Thanks for sharing the details. Does the issue exist with Photoshop (beta)? 

We're unable to recreate this and as you've shared, the other machine does not recreate. The issue might isolated at your machine.

Please try creating a new user account on your machine and check if the issue exists: https://adobe.ly/4hAjV4D

Let me know how it goes. 

Sameer K

(Use '@mention' to tag me when you reply)

[Zim28950681slhn]

I have also just encountered this same problem,  I've tried on a number of different fonts.
Version: Adobe Photoshop Version: 26.5.0 20250318.r.16 0a154be x64
Also tested in Beta Version: Adobe Photoshop Version: 26.6.0 20250406.m.3035 d2362a1 x64

I've been able to to recreate the issue multiple times this way:
1. Create a 1000x1000 canvas

2. Add a text layer (which font you use doesn't seem to matter
3. Type any text "Test" used in my examples and put a minus - at the start of the text to turn it into a paragraph. (Alternatively in the text properties click one of the buttons to make the text a list/bulletin/numbered list
4. Save the PSD (either with or without compatibility mode) and close photoshop
5. Re-open photoshop and try to open that PSD

You will recieve the popup shown in the attached image. Clicking "Update" will give the error shown in the image and when you click "Okay" phtoshop will then crash and ask to send an error report. If you click "No" to not update the text layer you can not interact with that text layer at all, clicking in it within the document or the layers list will also freeze and crash photoshop.

[Zim28950681slhn]

Update: Also tested trying to open the same test.psd file in;
Adobe Photoshop Version: 25.12.2 20250317.r.1009 35b2c71 x64
this also leads to a crash. However creating a new test2.psd file with the same settings in Photoshop 25.12.2 does not have the same issue and opens fine in 26.5.0

This suggests that there is an issue in the way the file is being saved when using Adobe Photoshop Version: 26.5.0 20250318.r.16 0a154be x64.

Further investigating: I have now installed Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64
This version is able to open BOTH test.psd files that crash the 3 previous mentioned versions of photoshop (25.12.2, 26.5.0 and beta 26.6.0) and is able to update and the text layer when clicking "Update" without any freezing/crashing occuring.

[Claire H.]

Hi @Zim28950681slhn, Thanks so much for taking the time to share such detailed notes. We really appreciate it! We'll definitely take note of your feedback as we continue looking into this. If you're able to, a screen recording showing how you recreated the issue, along with your system info, would be super helpful. You can find this by going to Help > System Info, copying and pasting into a text file, and attaching it here.

Thank you so much for engaging in the forums. Your insights help us, along with other users! ^CH

[stevenw40623400]

I am also having the same issue. I have 44 PSD files that I have saved and now I can't open them. Please fix Adobe. It's so much work that I have lost now. I do have backups from before the bulleted lists were added, but it's still a lot of work to open 44 PSD files and re-doing everything from the backup up until I need to.