Can't open .psd file that contains bulleted list.

Question

Issue:

Photoshop version: 26.0.0 20240927.r.26 a733fda x64, 26.1 (Beta)
OS: Win 10

Steps to reproduce:

1. Create a new file
2. Add text and use a Bulleted list (any font)
3. Convert text to Paragraph text, move bounds of the text
4. Safe the file
5. Try to open again or try to place it as embedded/linked

Expected result: Open the file
Actual result: File is not opening, Photoshop freezes, can't do anything

Sameer K · Answer

Hey, @Eli30092232hcw1. Welcome to the Photoshop Community. Thanks for the details. I tried to recreate this issue using the video on a test device, but it did not work.

When you save the PSD, the pop-up for Maximize Compatibility does not show up. Please check the Preferences > File Handling & check if it is set to Always, or Never.

If this does not help, please try these steps:
Go to the location of the preference folder below and rename it to backup.

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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