Can't open RAW files within Photoshop

[franciscoa86690613]

Since I updated Photoshop to CC 2018 and Camera RAW, everytime I try to open a .CR2 file, from my Canon T5i, Photoshop insists on giving a fatal error to me and closes the app.

[davescm · Accepted solution]

Hi

Try the following:

1. In Photoshop go to Preferences >Camera Raw and uncheck "Use Graphics Processor"

Ff that does not resolve the problem :

2. In Photoshop go to Preferences > General > Reset Preferences on Quit , then close and restart Photoshop.

After that, you may need to once again uncheck Preferences > Camera Raw - use graphics processor

Dave

[franciscoa86690613]

First solution worked. Thanks!

[davescm]

You're welcome

Dave

[vasilec901509]

I have almost the same problem but when I try to open Camera RAW in Preferences I get this messages "the Adobe camera raw plugin cannot be found"

[Willie Labuschagne]

I also have a problem opening raw files from my Nikon D500 which I could open with the 2017 version of PS CC

See attached message. I did check and the D500 raw are supported

[TallGuyZack]

Having this same issue but in CS6, i dont have any of the settings youre suggesting, any idea?

[yeseniac44347731]

Hello  I have the same problem I try everything to open the RAW files in photoshop and nothing works

[Fatoye0D44]

I HAVE SAME PROBLEM.. PLS ANYONE WITH SOLUTIONS??

[Franco N. Sosa]

Hello, I've had a similar problem just now. Opened a RAW file and Photoshop would suddenly crash. I followed Dave's advice but found that the option he suggest doesn't exist (I use CS6 version of PS, maybe that's why...?).  I still read the options and tried changing the option "Preferences > Camera RAW > General > Save image settings on: > Sidecar ".xmp" files" for "Camera RAW file database", and it worked right away, didn't even had to restart PS. By the way, I have a spanish version, so the option may not be with the same exact words, but if you have PS CS6, it should appear. Hope it helps!
Franco

[Vladimir5E7D]

Thank you very much. Your advice worked perfectly ;).

[Danelé5C4D]

Hi Dave. Why does that seem to be the problem.  I've also been experiencing the same problem. 

Yay... and your solution worked. 

[MrDiamanteJM]

Thank you so much, that was very helpful

[carlodeauinpa]

None of the tricks and suggestions worked on my system (Windows 11, Photoshop 23) It is as if RAW did not exist.

[RobinManford]

Same.  And yet there are no other suggestions from Adobe about this.

[Calore Fireplaces]

Same Issue with (Windows 11, the Latest Photoshop & Camera Raw Update) My Windows 10 PC these programs and plugins work. Adobe please send a solution. It is really frustrating.