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Can't open RAW

Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Hi. I can't open raw CR2 files in Photoshop or in Bridge. Where am I wrong? Thanks!

MacMini 2018, Catalina (10.15.4)

CC 2020, Camera Raw updated (12.2.1)

Canon 450d

 

 

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LEGEND ,
Jun 11, 2020 Jun 11, 2020

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What happens when you double-click or use File->Open in Photoshop? Error message or what?

Also, where are the files located?

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Screenshot 2020-06-11 at 17.12.52.pngexpand image

 

Same in Bridge. The files are on the desktop

 

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Adobe Employee ,
Jun 11, 2020 Jun 11, 2020

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Hi there,

 

We're sorry about the trouble while trying to open the CR2 files. Are you getting any error when trying to open the files? If yes, please attach a screenshot with the original post. Have you tried to re-install the applications to check if it helps?

 

Please try uninstalling Camera Raw using the Creative Cloud cleaner tool. Please check: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Then try re-installing Camera Raw using the link: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

Please let us know if it helps!

Regards,

Nikunj

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LEGEND ,
Jun 11, 2020 Jun 11, 2020

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You can also try the DNG Converter and/or Canon Digital Photo Professional to see if the files are corrupted. Sometimes this will make them not open properly.

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Ok,  I will try and let you know. Thanks!

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Thanks! I will try

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Thanks! I will try

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Community Beginner ,
Jun 29, 2020 Jun 29, 2020

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Fixed. If I download a CR2 file with Apple Photo or Image Capture, it doesn't open. With Canon Utility (tough not the version for Catalina, not yet available) it opens perfectly. Thank you very much Lumigraphics and nikunji.m

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