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martinam89849761
Participant
November 29, 2018
Answered

can't open some .exr

  • November 29, 2018
  • 3 replies
  • 14424 views

Hi, in the last weeks I'm having some trouble opening some .exr files.

Both clicking to open and dragging the file in Photoshop, the program can't open it:

"could not complete your request because of a program error"

I thought I solved the problem by uninstalling any Adobe software on my pc, Adobe Cloud included.

I cleaned everything with Adobe Cleaner Tool and reinstalled Photoshop, but after a few hours I had the same program error.

I have another pc with the same operating system and the same Photoshop version (Windows 10 Pro + 20.0.1)

It can open the same files whitout any issue.

Please help me find a solution..

Best Regards,

Martina

      Correct answer davescm

      Have you tried the EXR-IO plug in?

      https://www.exr-io.com/

       

      Dave

      3 replies

      davescm
      Community Expert
      davescmCommunity ExpertCorrect answer
      Community Expert
      January 16, 2020

      Have you tried the EXR-IO plug in?

      https://www.exr-io.com/

       

      Dave

        kalamazandy
        kalamazandy
        Known Participant
        March 6, 2020

        Is there a way for Someone Else to mark a correct answer? Because installing an Old version of the software is a Really crappy workaround. This is still a workaround, but it's better than Adobe's solution will ever be, so I'd say this is the preferred method. 

        This is likely a bug, and Adobe should get their act together and make it so it can open large EXR files. But if you're using exr, you should probably be using a plugin that makes exr more useful, like the free one you're linking to. 

         

        So I really wish someone would change the "correct" answer to this one. 

        jakobskote
        jakobskote
        Participant
        December 16, 2019

        I have this issue from time to time with large .exr files from 3DS max (~70mb). I generally export 10 channels in .exr to use in photoshop. Once in a while one of the .exr's refuse to open giving me this error: "Could not place “.exr” because of a program error."

         

        It seems somewhat random, and I can't pinpoint the source of the issue. I have tried everything mentioned in other threads for similar issues. My workaround is to open the file in AE and export it as a png with alpha intact, which works but is annoying. 

        N
        nathanh35461834
        Participant
        January 16, 2020

        hi, can you tell me the process of using after effects to get this pescky exr map to open in photoshopo

         

        thanks 

        jakobskote
        jakobskote
        Participant
        January 16, 2020

        Yes, you just import it to AE as you would import any other file (drag it to the project window). Then make a new composition from it, and export (add to render queue.) Render as a png sequence with a length of 1.

        A
        Anonymous
        November 29, 2018

        Hi Martina

        Try deleting the Adobe Photoshop CC 2019 Prefs.psp file from this location

        C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings

        You may need to enable this option in file explorer

        M
        martinam89849761Author
        Participant
        November 29, 2018

        Thankyou for your answer, unfortunately just tried but it does not work.

        Same error

        A
        Anonymous
        November 29, 2018

        Have you tried installing a previous version like 19.1.7 to see if you get the same error

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