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Can't Print from Photoshop with Epson SureColor P-600 and Print Profiles

Participant ,
Sep 10, 2021 Sep 10, 2021

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Hello All

I've added a print profile for, Da Vinci Archival A3 Matte paper 315gms and even though I have that profile in my Printer Settings Profile, I keep getting a pop up window saying, 'The paper source in the print driver does not match the loaded paper'

On the printer display itself I have chosen, A3 Archival Matte and still no joy.

I've uploaded two screen shots

 

Screenshot 2021-09-09 at 16.32.27.pngScreenshot 2021-09-06 at 17.05.07.png

Anyone have any thoughts on the problem?

 

Many Thanks for any help.

Martin

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Adobe Community Professional , Sep 13, 2021 Sep 13, 2021
Hi Martin this is not a Photoshop ICC media profile issue. It's connected with the printer driver software, when you select media type the media feed method is set automatically. I suggest Epson support should be able to help you. Or the paper manufacturer who gave you [seemingly] incomplete instructions on how to use their media. I hope this helps neil barstow, colourmanagement net :: adobe forum volunteer google me "neil barstow colourmanagement" for lots of free articles on colour managem...

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Adobe Community Professional ,
Sep 10, 2021 Sep 10, 2021

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The alert message is not related to color profiles or Photoshop. It is related to which paper source (in the actual printer) that the current settings (in the Epson printer driver software, not Photoshop) are set to feed the paper from.

 

First thing to try is to check which paper source is selected: In the Print dialog box in Photoshop, click the Print Settings button to open the macOS printer settings. Look at Page Setup: Which paper source does it list?

 

Photoshop-Print-Page-Setup-feed-readout.jpg

 

If what you see there is not what you expect, click to open the Paper Size menu, and look at which one is selected. For Epson printers, the paper size choice might also list the paper source, such as Sheet Feeder, Manual Rear, or Manual Front. Choose the one you intend to use, then make sure that is where the paper is actually set up. We’re looking at these things because the message is talking about an inconsistency between which paper source the Epson printer driver is set up to find the paper, and where the Epson printer is actually detecting loaded media.

 

Photoshop-Print-Paper-Size.jpg

 

You should also check the printer itself. The alert message mentions the CD/DVD tray and the front manual feed tray. That means the Epson printer driver is getting a signal from the printer that the loaded paper source is different than what is chosen in the software. Check to make sure all of the media slots or trays you do not want to use right now are correctly stowed away, disabled, removed, or not loaded with paper, depending on which media source it is. Then make sure the paper you are using is actually loaded into the same paper source you selected in the printer driver software.

 

Your printer driver dialog box might look slightly different, because I am using an older version of macOS.

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Participant ,
Sep 11, 2021 Sep 11, 2021

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Ah thank you so much Conrad. I'll give this a go, probably tomorrow, Sunday and let you know.

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Participant ,
Sep 12, 2021 Sep 12, 2021

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Hello Conrad

 

My dialogue boxes are slighly different to yours.

 

As far as I can tell all is set up correctly within the printer but still the same communication?

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Participant ,
Sep 12, 2021 Sep 12, 2021

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Hello Conrad

 

My dialogue boxes are slighly different to yours.

 

As far as I can tell all is set up correctly within the printer but still the same communication?

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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Right, as I mentioned in the last line of my reply, my dialog box does look different than yours. There are at least two reasons for this. One, I already mentioned: I'm using an older version of macOS. Two, I'm using an Epson 3880, which is a generation older than your 800.

 

But those differences don’t really change the diagnosis, because the error message is clear enough that the Epson software thinks it’s a media feed settings mismatch problem and not a color profile problem. That’s why Neil’s answer was the same as mine: Check the media settings.

 

If you are positive that the paper source currently selected in the software is the same as the paper source where the paper is actually loaded, then something is giving the Epson software the wrong idea. The printer detects the current paper source using a sensor or switch in the paper path, so if the error message is clearly wrong, you could try opening the printer and looking for maybe a dirty or blocked paper sensor, or a stray paper fragment or paper jam keeping a sensor switch stuck in the wrong position.

 

Those troubleshooting ideas come from having used Epson printers since the 1990s. Since Epson tech support is not being helpful, hopefully the paper supplier will have more and better ideas. At least make sure you have downloaded and installed the latest version of the Epson printer driver.

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Adobe Community Professional ,
Sep 13, 2021 Sep 13, 2021

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Hi Martin

 

this is not a Photoshop ICC media profile issue. It's connected with the printer driver software, when you select media type the media feed method is set automatically.

I suggest Epson support should be able to help you.

Or the paper manufacturer who gave you [seemingly] incomplete instructions on how to use their media.

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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Participant ,
Sep 13, 2021 Sep 13, 2021

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Hey Neil

Thanks so much for your response and why does your name ring a bell? I don't think we've met or spoken before?

I have been speaking to Epson Support, they haven't exactly bent over backwards, perhaps because I'm not using one of their papers? I will contact them again.

 

I've also been in touch with the papaer supplier, Chau Digital but will check with them again.

 

Thanks again.

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Hi Martin

I'm glad my name rings a bell, I've been providing colour management services to clients since just before the Millenium so it's had time to take hold ;~}.

The Epson printers can be a pain with 'paper feed source' at times. It doesn’t matter to that, though, what specific media you're using, the issue is that when you choose the media type** the feed source is automatically set. I don't have that printer so can't give you any specific screenshots.

The ICC profile selected in "Photoshop manages color" has no bearing on the driver's paper feed - so you'd be having the same issue with an Epson paper with the name you've set in 'Media options' .

 

Heres where media feed is set on my 4900 [in print settings], different options of course as it’s mainly a roll printer :

Screenshot 2021-09-14 at 10.43.58.jpg

 

 

[**I hope the paper manufacturer has specified the media type you should select in the Epson driver since gettting that right is vital if the ICC profile is to work)

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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Participant ,
Sep 15, 2021 Sep 15, 2021

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Hello Neil and Conrad

 

Thanks for both your input.

 

Unfortunately I haven't been able to progress with both your suggestions, it's been one of those days, lost my mobile and ridiculously all the relevant people needing to be contacted, don't supply email contact support only telephone numbers! 

Er.... hello, I've lost my phone!

 

I'll try and address those issues you've both suggested tomorrow.

 

Thanks again.

 

Martin

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Participant ,
Sep 17, 2021 Sep 17, 2021

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Hello Conrad and Neil (alphabetical order not favouritism)

Just spent a couple of hours with the paper supplier Chau Digital and it would seem regardless of the many configurations we tried, still couldn't find the correct match, to enable me to print!

 

Do either of you know if there are any issues with compatability with OS Big Sur 11.5.2 and Epson Print Drivers?

I think I may have said, before I updated to the current driver 10.85, I'd been able to print on an older version of the driver (3.0) and I was able to print either rear load or front load with this particular paper I'm having issues with at the moment? So any reason why the updated driver doesn't recognise the source?

 

I'm going to ring Epson Support on Monday.

 

Have a good weekend both.

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Adobe Community Professional ,
Sep 17, 2021 Sep 17, 2021

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@martinv44029552 wrote:

Do either of you know if there are any issues with compatability with OS Big Sur 11.5.2 and Epson Print Drivers?


 

I’m not aware of any myself, because I am running both macOS 10.15 and a different Epson printer model. What would really help here is if someone who uses an P600 with Big Sur could jump in and comment. Epson sold a lot of P600s, so there must be someone out there…

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Adobe Community Professional ,
Sep 20, 2021 Sep 20, 2021

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Hi Martin, please take - and post inline here - a screenshot of the media options listed in the Epson driver, you access it from Photoshop in "Print settings"

 

I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
[please only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

 

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Participant ,
Sep 20, 2021 Sep 20, 2021

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Hello Conrad and Neil

 

Just to update you both.

Having spent time on the phone this afternoon with Epson Support and trying a number of configerations and still no luck, my printer is going in for investigation at one of their service centres.

So, for the time being the case appears to be closed.

 

Thanks so much for your time and effort in trying to help, it's very much appreciated.

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