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Peaceful_Twilight0D4D
Known Participant
April 18, 2012
Answered

Can't save anything in Photoshop??

  • April 18, 2012
  • 13 replies
  • 64638 views

I am having this message display EVERY time I try and save something in my newly installed Photoshop (cs5) "Could not save "filename.jpg” because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders. I have tried Uninstalling and reinstalling after resetting permissions, I have tried saving the file under a new name, I have tried adding a new admin... nothing seems to work and my Illustrator is working seamlessly!??

    This topic has been closed for replies.
    Correct answer Noel Carboni

    I'm surprised no one has suggested clearing your Photoshop preferences thus far.

    Quit Photoshop, then press Command + Option + Shift on cold-starting Photoshop.  Get the keys down quickly enough and you'll be asked to confirm deletion of your current preferences.

    Also, if you're having file format problems, ensure you haven't somehow tied in plug-ins provided by Adobe for a different (e.g., older) version of Photoshop.

    -Noel

    13 replies

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    NadikaEranjana
    Participant
    November 14, 2017

    Thank You!

    majkenj87198742
    majkenj87198742
    Participant
    March 9, 2017

    The solution did not work for me.

    This is a very specific bug and ONLY happens when I do this:

    Open picture and do any kind of work on it, like rezise og change exposure or just anything.

    Press the x to close window and picture, forcing the program to prompt Do You want to save picture?, which I do want to.

    Click YES.

    BANG: I get permission fault. Picture is locked forever, I can not save it, have no permission to it in any programs and I can never erase it, or see it ever again.

    If I choose File and Save As... No problem. I do not get the fault. But that's a lot of extra clicks, added to my usual work flow. Any Ideas?

    G
    gadpro2017
    Participant
    July 7, 2017

    I just went through my day and half of frustration trying to save my work and it would come up file is locked.  I tried everything with the properties file to no avail.  I found the problem, nothing to do with adobe, properties at all, it was my virus protection program ever so proudly saving my computer from devastation. I wish they made virtual hammers so I could go bash my virus program into a tuna can.

      A
      alisonj86137471
      Participant
      January 6, 2018

      Thank you.  I'm on the phone to Avast right now.  BINGO !   Problem solved.  I uninstalled Avast.  Thank you so much for figuring this out. 

      TDP1975
      TDP1975
      Participant
      July 21, 2014

      Hi,

      I'd been experiencing this myself after a total reinstall of my system and migration of my files and software. I then experienced problems saving, and in some cases opening, all variety of files – not just Photoshop. None of the above worked for me, but then I found the solution and thought I'd share.

      The problem wasn't on my main boot-up drive but on other SATA drives that had all my files on. This is what I did:

      1. Select Drive

      2. "Apple" + "i" keys / File > Get info...

      3. Click the padlock in the Sharing & Permissions section at the bottom of the Info window (you will need to input the administrator's password to unlock it)

      4. Click the plus sign at the bottom left of the window

      5. Select your ID / the user you want to have access

      6. Click the Select button

      7. When your name appears in the Sharing & Permissions box, click the associated Privileges in the right-hand column (with two up-down little black arrows next to it) and ensure that you select Read & Write.

      8. Select your name

      9. Click the Cog Wheel & Arrow icon just below this table

      10. Select "Apply to enclosed items..." (this ensures that it's not just the disk, but everything contained on the disk that you have the privileges to read and write)

      11. Click the padlock.

      That's it! All done. Hope this helps someone.

      A
      andygoldie
      Participant
      February 23, 2013

      Did this problem get resolved JillBT as I have encountered exactly the same on my MacBook Pro OS X 10.7.5. CS5 photoshop only. I have just migrated from MBPro to imac running mountain lion - CS5 works fine on that inc Photoshop. MBPro still gets lots of use when I'm out and about so do need it..... Any help very welcomed.

      P
      Peaceful_Twilight0D4DAuthor
      Known Participant
      February 23, 2013

      Hi there,

        Yes, for me, Noel's suggestion above of retting your PREFERENCES worked magically for me!

        Best of luck!

      A
      andygoldie
      Participant
      February 23, 2013

      that's most kind of you to get back to me - I did see that note after I'd mailed you and it did indeed work!!

      Thank you so much

      Very best regards

      Andy

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      Peaceful_Twilight0D4DAuthor
      Known Participant
      April 26, 2012

      Noel,

      You are my HEROOOOO!!!!! Thank you SO much. Two months I've had this problem... and now it seems to be gone.

        Thank you thank you thank you,

                    Jill

      Noel Carboni
      Noel Carboni
      Legend
      April 26, 2012

      You're welcome.  I'm just sorry I didn't see your thread sooner.

      -Noel

      Noel Carboni
      Noel CarboniCorrect answer
      Legend
      April 26, 2012

      I'm surprised no one has suggested clearing your Photoshop preferences thus far.

      Quit Photoshop, then press Command + Option + Shift on cold-starting Photoshop.  Get the keys down quickly enough and you'll be asked to confirm deletion of your current preferences.

      Also, if you're having file format problems, ensure you haven't somehow tied in plug-ins provided by Adobe for a different (e.g., older) version of Photoshop.

      -Noel

        G
        greenlightwilly
        Participant
        January 15, 2014

        Dang - that did the TRICK!  ....had just upgraded to 10.9.1 Mavericks - maybe that caused it. 

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        Peaceful_Twilight0D4DAuthor
        Known Participant
        April 26, 2012

        Yep. I installed it onto my desktop and I have tried repairing that. Two or three times now probably. The program is completley unusable to me because of the fact I can't save anything I create.

        A
        alisonj86137471
        Participant
        January 6, 2018

        I have the exact same issue on a PC with Windows 10.  My CS6 Photoshop worked well for years, and this past month I have had this issue, making it now useless. 

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        Peaceful_Twilight0D4DAuthor
        Known Participant
        April 19, 2012

        I really appreciate all the time you have given me with this. It's been incredibly frustrating for me, as you can imagine.

        I purchased CS5 directly through Adobe.

        Mylenium
        Mylenium
        Legend
        April 19, 2012

        Known issues | Adobe on Mac OS 10.7 Lion

        One of those perhaps?

        Mylenium

        L
        Lundberg02
        Inspiring
        April 19, 2012

        Have you used Disk Utility to repair permissions on the drive Photoshop installed to?

        P
        Peaceful_Twilight0D4DAuthor
        Known Participant
        April 19, 2012

        I have, In general, I use Illustrator to create the file. Save it to either the desktop or a new folder. Then I go into PS to edit and crop etc... But what is happening is when I go to save my edits to either the desktop or folder from PS, that message comes up saying I can't.

          I have tried changing the name, changing the save to, I have tried just hitting 'save' instead of 'save as'. Nothing worked.

        A
        Anonymous
        April 19, 2012

        And this is the same with all formats?

        If 16 bit can't save to jpeg.

        P
        Peaceful_Twilight0D4DAuthor
        Known Participant
        April 19, 2012

        I have tried saving in Jpg, jpg2000, PS, PSpdf, etc... same story.

        P
        Peaceful_Twilight0D4DAuthor
        Known Participant
        April 19, 2012

        I am sorry, I am using the newest version of Mac and using Mac OS X Lion 10.7.3

        I have checked the permissions via the Get Info in the finder folder and still have the problem. This is so bizarre to me. So frustrating. Doesn't it seem strange that it is only a problem when saving in PS and not Illustrator? If it were a general permissions issue, wouldn't both programs be giving me a problem?

        Thanks so much for helping me!

        A
        Anonymous
        April 19, 2012

        Have you tried saving the same file to the same folder for both programs?

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