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ericB838
Participant
December 30, 2020
Question

Can't save due to program error on Win 10 after latest update

  • December 30, 2020
  • 1 reply
  • 281 views

I'm working on a project and only 3 layers in and I get error message.

 

I open new (13x19 @11363214), build a grid layer for scale add 2 minor information layers, but when I copy the deckplan into a 4th layer, scale to grid, and rotate then go to save... I get error message. I've been trying to do work arounds and such for past week.

 

I'm getting frustrated as this is a big project I'm working on and have come to a stand still.

 

This started after the latest update (a week ago?)

This topic has been closed for replies.

1 reply

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
December 30, 2020

Have you seen this? 

https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html#Programerrorwhilesavingfiles

    E
    ericB838Author
    Participant
    December 31, 2020

    Ok, I changed the folder name, and can save the PSD file if I turn off the layers (thus saving my work). However, I also need to save as JPG with all layers visible (except 1), and I still get the error. So my current work around is save as PSD (with layers hidden) reopen in PHOTOPEA, reveal the layers and export as jpg. It's an extra 4 steps.....

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    January 14, 2021

    OK, SO I have a little bit more information on whats causing error

    1. part of the images I'm pulling in are sections cropped from a PDF file (imported 20-30 page pdf document and single page saved). Section of the saved page cut/pasted into new document.

    2. when those layers containing the pdf file are visible, image will not save/save as (psd or jpg). When I turn off the layers containing the copied parts of the pdf, I can save file as PSD. It doesn't help with jpg as I need the layers visible.

    3. my work around is saving the PSD (with selected layers off), import into Photopea.com, turn layers back on and export the JPG file. 


    Have you updated to 22.1.1 yet? 

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