Kathy25984293bl77

Participant

Answered

Can't Scan into Photoshop from Epson Perfection V600

Forum|Forum|3 years ago
September 6, 2022
2 replies
2482 views

I am trying to scan my art into Photoshop using an Epson Perfection V600 Photo scanner. I have had the scanner for several years and it works fine just scanning files into the computer. Just recently, I installed photoshop on my Macbook Pro. When I try to scan directly into photoshop I get a message that says "Failed to open connection to the device (-21345). See photo. I did upload the latest driver from Epson. It still says the dame thing. Does anyone know a fix for this? Thank you in advance.

macOS

This topic has been closed for replies.

Correct answer Kathy25984293bl77

Thanks! I think I got it to work. After downloading the new driver, I
restarted and the scanner scanned into Photoshop. No Problem.

Inspiring

This Macbook Pro is Apple Silicon? That's likely one reason it's not working. Can you do as @mj73_2 suggests and scan to the hard drive?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Kathy25984293bl77AuthorCorrect answer

Participant

Thanks! I think I got it to work. After downloading the new driver, I
restarted and the scanner scanned into Photoshop. No Problem.

Community Expert

Community Expert

Oh ok, so it was a driver problem,

Thanks for looping back to us.

mj

Community Expert

Community Expert

Hi @Kathy25984293bl77,

Scan to your hard drive, then open the image in Photoshop, as a stopgap.

Are you using the File > Import command in Ps?

Best

mj