Can't see basic size templates when creating new document :c

Community Beginner ,
Apr 07, 2022 Apr 07, 2022

Copy link to clipboard

Copied

Hi there! When you create a new document, there's a window with few tabs, por example inside Print you can find Tabloid, Letter, etc. But I can't see nothing! 😞 There's only online/downloadable mockups, please help! 
Thank you!

TOPICS
Windows

Views

59

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 08, 2022 Apr 08, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

Thanks for reaching out. We are here to help.

Could you please share the version of Photoshop from Help > About Photoshop? Does it also open when a document is already open? Have you recently updated Photoshop or the operating system? Have you tried any troubleshooting steps?

 

Go to the location of the preference folder mentioned below and rename it to backup it up. 

https://helpx.adobe.com/photoshop/using/preferences.html

  • macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

 

This will give a fresh start to Photoshop as a fresh install. We hope this helps.

 

Let us know if it works.

Thanks!

Sameer K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines