can't see image

[shirleyq63390691]

I have opened an image from bridge but I can't see it in PS, the image is there at the top but the picture isn't displaying in the workspace, I must have changed a setting or something, can anyone help me figure out how to see the picture? I see it in Bridge, and the history tab in PS shows the pic is there, but can't see the actual picture in the big grey space in the workspace.

[josephlavine]

I think it might help if you can post a screen capture showing the image in Bridge and also your Photoshop window once you've tried to open it.

A couple quick questions:

What is the file format?

Have you tried opening the file from Photoshop (File > Open) and not Bridge?

[shirleyq63390691]

I shoot in RAW so whether I use Bridge or just open from PS a Camera Raw box comes up.  I select "open image" from there, and it used to open up in PS.  Now, in PS I can see the file name at the top, can see the picture in the history/background but the image itself isn't in the workspace.  Thank so much for replying! I hope you can help.  I tried to reset preferences and it doesn't seem to do anything.  I'm using Windows 10, with Creative Cloud Photoshop, just recently updated from 2017 to 2018.

[rauell76907984]

I have this same problem and am also using Photoshop Creative Cloud 2018 with Windows 10Pro v 1709

[Nancy OShea]

1. Go to Edit > Preferences > General. 
2. Click the Reset Preferences on Quit button.
3. Click OK.
4. Restart Photoshop.

[shirleyq63390691 · Accepted solution]

One of the Adobe tech’s had to change my underlying permissions. Changing the preferences did not work for me. The tech was very helpful and fixed the problem.